In our comparison of QRadar SIEM vs. ServiceNow, QRadar SIEM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
QRadar effectively addresses the need to monitor, investigate, detect, and respond to threats on devices and endpoints within the environment. Its logs retention capability is commendable, and it efficiently collates and analyzes large amounts of data from both cloud and on-site sources, providing valuable insights for security operations.
One of the best aspects of QRadar is its ability to assist in threat detection and response, providing a comprehensive solution for remediating threats. Its open architecture allows for deployment on various platforms, including on-premises, cloud, or as a service. The integration capabilities with EDR, SIEM, SOAR, and other threat intelligence tools enable a unified and comprehensive XDR approach.
There are a few areas that could be improved. The EPS cap, which limits the number of logs that can be integrated into QRadar, can sometimes result in generating false positives. Additionally, the user-friendliness of the platform could be enhanced, especially in terms of setting rules, which can be a bit challenging.
The product is a solution for workflow automation that reduces effort and addresses a range of issues, such as chatbot connections, OCR-equipped self-service kiosks, and more. The product's potential for further customization in certain areas is its lone drawback.
Saves time, easy to use
and comprehensive features
Could be more customizable
IBM QRadar serves as a valuable SIEM tool that enhances the portfolio of offerings, especially when used alongside MDR services. It provides valuable insights into the latest cyber threats and offers various log types for the monitoring team, benefiting the overall security and threat detection capabilities.
The integration of threat intelligence feeds with QRadar is outstanding, providing valuable and insightful information. Additionally, the graphical user interface (GUI) of the tool is impressive and well-designed, catering to the needs of analysts.
One drawback of QRadar is its high license cost, which can be expensive for organizations. Additionally, customization requests and configuring specific use cases incur additional charges. Another aspect that could be improved is the response time of the support team, as they tend to take longer to address queries or issues.
The product effectively solves day-to-day issues and facilitates troubleshooting in customer service. It enhances the workflow by providing a comprehensive ticketing system. It seems that you have not encountered any problems so far, indicating its reliability and effectiveness.
I appreciate that it is one of the best tools for effectively addressing day-to-day issues and troubleshooting customer service. It offers flexibility in usage and provides excellent reporting capabilities, enhancing the overall workflow.
One downside is that it requires some time to understand and become proficient in using the tool. There is a learning curve involved in fully utilizing its features and functionalities.
QRadar effectively addresses the need to monitor, investigate, detect, and respond to threats on devices and endpoints within the environment. Its logs retention capability is commendable, and it efficiently collates and analyzes large amounts of data from both cloud and on-site sources, providing valuable insights for security operations.
One of the best aspects of QRadar is its ability to assist in threat detection and response, providing a comprehensive solution for remediating threats. Its open architecture allows for deployment on various platforms, including on-premises, cloud, or as a service. The integration capabilities with EDR, SIEM, SOAR, and other threat intelligence tools enable a unified and comprehensive XDR approach.
There are a few areas that could be improved. The EPS cap, which limits the number of logs that can be integrated into QRadar, can sometimes result in generating false positives. Additionally, the user-friendliness of the platform could be enhanced, especially in terms of setting rules, which can be a bit challenging.
IBM QRadar serves as a valuable SIEM tool that enhances the portfolio of offerings, especially when used alongside MDR services. It provides valuable insights into the latest cyber threats and offers various log types for the monitoring team, benefiting the overall security and threat detection capabilities.
The integration of threat intelligence feeds with QRadar is outstanding, providing valuable and insightful information. Additionally, the graphical user interface (GUI) of the tool is impressive and well-designed, catering to the needs of analysts.
One drawback of QRadar is its high license cost, which can be expensive for organizations. Additionally, customization requests and configuring specific use cases incur additional charges. Another aspect that could be improved is the response time of the support team, as they tend to take longer to address queries or issues.
The product is a solution for workflow automation that reduces effort and addresses a range of issues, such as chatbot connections, OCR-equipped self-service kiosks, and more. The product's potential for further customization in certain areas is its lone drawback.
Saves time, easy to use
and comprehensive features
Could be more customizable
The product effectively solves day-to-day issues and facilitates troubleshooting in customer service. It enhances the workflow by providing a comprehensive ticketing system. It seems that you have not encountered any problems so far, indicating its reliability and effectiveness.
I appreciate that it is one of the best tools for effectively addressing day-to-day issues and troubleshooting customer service. It offers flexibility in usage and provides excellent reporting capabilities, enhancing the overall workflow.
One downside is that it requires some time to understand and become proficient in using the tool. There is a learning curve involved in fully utilizing its features and functionalities.
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In our rating and review comparison of QRadar SIEM vs. ServiceNow, ServiceNow has 16 user reviews and QRadar SIEM has 26. The average star rating for ServiceNow is 4.31 while QRadar SIEM has an average rating of 4.15. ServiceNow has more positive reviews than QRadar SIEM. Comparing QRadar SIEM vs. ServiceNow reviews, ServiceNow has stronger overall reviews.
QRadar SIEM vs. ServiceNow both offer a strong set of features and functionality including Systems/Administrative, Configuration Management, Sync/Refresh, Identity and Access Management (IAM), Project Management Features, Help Desk Features, Workflow Automation, Reporting & Analytics, Customer Management, Cybersecurity Features, Supported Technologies, Network Management, Cybersecurity Protection Types, Device Management, Resource Management, Application Management, Event Management, Governance, Risk, & Compliance (GRC), Workforce Optimization, Third-Party Integrations, Customizable Items, Collaboration Tools, After-Sales Service, Software Development Lifecycle (SDLC) Integrations, Content Management, Inventory Management, Chat/IM Management, Portal Types, Appointments/Scheduling, Store/Outlet Management, Business Units/Areas Covered. In our feature comparison of QRadar SIEM vs. ServiceNow, ServiceNow offers more of the most popular features and tools than QRadar SIEM.
In our pricing comparison of QRadar SIEM vs. ServiceNow, ServiceNow's pricing starts at N/A/month and is more affordable compared to ServiceNow's starting cost of N/A/month.
Our comparison of QRadar SIEM vs. ServiceNow shows that QRadar SIEM scores higher in usability for ease of use, setup & support, quality of support, ease of admin. ServiceNow scores higher in meets requirements, learning curve, but QRadar SIEM has the best scores overall for system usability.
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