PanTerra Cloud Contact Center vs. Talkdesk: Which is Best?

PanTerra Cloud Contact Center vs. Talkdesk: Which is Best?

PanTerra Cloud Contact Center vs. Talkdesk Best Overall: Talkdesk

In our comparison of PanTerra Cloud Contact Center vs. Talkdesk, Talkdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

PanTerra Cloud Contact Center Quick Info
WH Score:
8.1
Pricing Score:
7.3
Feature Score:
7.3
Usability Score:
8.5
Company Size:
Platforms:
Talkdesk Quick Info
WH Score:
8.7
Pricing Score:
7.8
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

PanTerra Cloud Contact Center Pricing
Price Range
Contact Us

* Vendor does not share prices.

Talkdesk Pricing
CX Cloud Essentials
$75
per user / per month
CX Cloud Elevate
$95
per user / per month
CX Cloud Elite
$125
per user / per month
Experience Clouds
Contact Us

Features

PanTerra Cloud Contact Center Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • International Minutes
  • Softphone
  • IP Fax
  • Fax to Email
Talkdesk Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • International Minutes
  • Softphone
  • IP Fax
  • Fax to Email

Pros & Cons

PanTerra Cloud Contact Center Pros & Cons
Pros
  • Convenient for remote work.
Cons
  • Challenging to automate CRM workflows and system is annoying sometimes.
Talkdesk Pros & Cons
Pros
  • I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway
  • It is very user-friendly, always available, and streamlines everyday tasks
  • .
Cons
  • Extremely costly, not suitable for small enterprises, and terrible call quality.

Reviews

PanTerra Cloud Contact Center Reviews
Top Favorable Review
L
Leroy
Reviewed on Jul 2, 2021

With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.

Convenient for remote work

The support team was not very helpful when errors occurred, and we had issues with using advertised features.

Top Critical Review
W
William
Reviewed on Jul 2, 2021

The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.

Automation feature and consulting

Challenging to automate CRM workflows and system is annoying sometimes

Talkdesk Reviews
Top Favorable Review
D
Dominique
Reviewed on Jul 2, 2021

Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.

I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.

There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.

Top Critical Review
A
Aaron
Reviewed on Jul 2, 2021

Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.

None.

Extremely costly, not suitable for small enterprises, and terrible call quality.

Alternatives

PanTerra Cloud Contact Center Alternatives
Talkdesk Alternatives
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PanTerra Cloud Contact Center vs. Talkdesk: Detailed Comparison

PanTerra Cloud Contact Center vs. Talkdesk Top Ratings & Reviews: Talkdesk

In our rating and review comparison of PanTerra Cloud Contact Center vs. Talkdesk, Talkdesk has 47 user reviews and PanTerra Cloud Contact Center has 6. The average star rating for Talkdesk is 4.40 while PanTerra Cloud Contact Center has an average rating of 4.33. Talkdesk has more positive reviews than PanTerra Cloud Contact Center. Comparing PanTerra Cloud Contact Center vs. Talkdesk reviews, Talkdesk has stronger overall reviews.

PanTerra Cloud Contact Center vs. Talkdesk Best Features & Functionality: Talkdesk

PanTerra Cloud Contact Center vs. Talkdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Recording , Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Course Management, Workforce Optimization, Supported Technologies. In our feature comparison of PanTerra Cloud Contact Center vs. Talkdesk, Talkdesk offers more of the most popular features and tools than PanTerra Cloud Contact Center.

PanTerra Cloud Contact Center vs. Talkdesk Best Pricing: Talkdesk

In our pricing comparison of PanTerra Cloud Contact Center vs. Talkdesk, Talkdesk's pricing starts at $75/month and is more affordable compared to Talkdesk's starting cost of $75/month.

PanTerra Cloud Contact Center vs. Talkdesk Best Usability: PanTerra Cloud Contact Center

Our comparison of PanTerra Cloud Contact Center vs. Talkdesk shows that PanTerra Cloud Contact Center scores higher in usability for ease of use, meets requirements. Talkdesk scores higher in learning curve, setup & support, quality of support, ease of admin, but PanTerra Cloud Contact Center has the best scores overall for system usability.

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