ICTBroadcast vs. Unify OpenScape: Which is Best?

ICTBroadcast vs. Unify OpenScape: Which is Best?

ICTBroadcast vs. Unify OpenScape Best Overall: ICTBroadcast

In our comparison of ICTBroadcast vs. Unify OpenScape, ICTBroadcast is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ICTBroadcast Quick Info
WH Score:
8.4
Pricing Score:
8.0
Feature Score:
7.7
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Unify OpenScape Quick Info
WH Score:
5.9
Pricing Score:
5.8
Feature Score:
5.6
Usability Score:
5.5
Company Size:All Sizes
Platforms:

Pricing

ICTBroadcast Pricing
Price Range
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* Vendor does not share prices.

Unify OpenScape Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

ICTBroadcast Features
  • Softphone
  • IP Fax
  • Caller ID
  • Call Back
  • IVR
  • Find Me/Follow Me
  • Progressive Dialing
  • Power Dialing
  • Predictive Dialing
  • Answering Machine Detection (AMD)
  • Skills-Based Routing
  • Team-Based Routing
  • Customer Profiling
  • Voice
  • SMS
Unify OpenScape Features
  • Softphone
  • IP Fax
  • Caller ID
  • Call Back
  • IVR
  • Find Me/Follow Me
  • Progressive Dialing
  • Power Dialing
  • Predictive Dialing
  • Answering Machine Detection (AMD)
  • Skills-Based Routing
  • Team-Based Routing
  • Customer Profiling
  • Voice
  • SMS

Pros & Cons

ICTBroadcast Pros & Cons
Pros
    Cons
    • There are no major issues with ICTBroadcast
    • I recommend testing it to experience its benefits in any business field.
    Unify OpenScape Pros & Cons
    Pros
      Cons

        Reviews

        ICTBroadcast Reviews
        Top Favorable Review
        M
        Moazzam Kazmi
        Reviewed on Jul 2, 2021

        ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.

        No notable issues with ICTBroadcast; tasks are simple and gratifying.

        Top Critical Review
        S
        Shoaib Hashmi
        Reviewed on Jul 2, 2021

        I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.

        ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.

        There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.

        Unify OpenScape Reviews
        Top Favorable Review

        N/A

        Top Critical Review

        N/A

        Alternatives

        ICTBroadcast Alternatives
        Unify OpenScape Alternatives
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        ICTBroadcast vs. Unify OpenScape: Detailed Comparison

        ICTBroadcast vs. Unify OpenScape Top Ratings & Reviews: ICTBroadcast

        In our rating and review comparison of ICTBroadcast vs. Unify OpenScape, ICTBroadcast has 20 user reviews and Unify OpenScape has 0. The average star rating for ICTBroadcast is 4.75 while Unify OpenScape has an average rating of 0.0. ICTBroadcast has more positive reviews than Unify OpenScape. Comparing ICTBroadcast vs. Unify OpenScape reviews, ICTBroadcast has stronger overall reviews.

        ICTBroadcast vs. Unify OpenScape Best Features & Functionality: ICTBroadcast

        ICTBroadcast vs. Unify OpenScape both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Cash Flow Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Systems/Administrative. In our feature comparison of ICTBroadcast vs. Unify OpenScape, ICTBroadcast offers more of the most popular features and tools than Unify OpenScape.

        ICTBroadcast vs. Unify OpenScape Best Pricing: Unify OpenScape

        In our pricing comparison of ICTBroadcast vs. Unify OpenScape, Unify OpenScape's pricing starts at 0/month and is more affordable compared to Unify OpenScape's starting cost of 0/month.

        ICTBroadcast vs. Unify OpenScape Best Usability: ICTBroadcast

        Our comparison of ICTBroadcast vs. Unify OpenScape shows that ICTBroadcast scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Unify OpenScape scores higher in , but ICTBroadcast has the best scores overall for system usability.

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