In our comparison of GoTo Contact Center vs. Salesforce Service Cloud, Salesforce Service Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
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In our rating and review comparison of GoTo Contact Center vs. Salesforce Service Cloud, Salesforce Service Cloud has 37 user reviews and GoTo Contact Center has 2. The average star rating for Salesforce Service Cloud is 4.54 while GoTo Contact Center has an average rating of 4.5. Salesforce Service Cloud has more positive reviews than GoTo Contact Center. Comparing GoTo Contact Center vs. Salesforce Service Cloud reviews, Salesforce Service Cloud has stronger overall reviews.
GoTo Contact Center vs. Salesforce Service Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Chat/IM Management, Customizable Items, File Management, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management, Learning Management, Course Management, After-Sales Service, Project Management Features. In our feature comparison of GoTo Contact Center vs. Salesforce Service Cloud, Salesforce Service Cloud offers more of the most popular features and tools than GoTo Contact Center.
In our pricing comparison of GoTo Contact Center vs. Salesforce Service Cloud, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to Salesforce Service Cloud's starting cost of $25/month.
Our comparison of GoTo Contact Center vs. Salesforce Service Cloud shows that Salesforce Service Cloud scores higher in usability for learning curve, setup & support, quality of support. GoTo Contact Center scores higher in ease of use, meets requirements, ease of admin, but Salesforce Service Cloud has the best scores overall for system usability.
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