In our comparison of GoTo Contact Center vs. LiveVox, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
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In our rating and review comparison of GoTo Contact Center vs. LiveVox, LiveVox has 14 user reviews and GoTo Contact Center has 2. The average star rating for LiveVox is 4.57 while GoTo Contact Center has an average rating of 4.5. LiveVox has more positive reviews than GoTo Contact Center. Comparing GoTo Contact Center vs. LiveVox reviews, LiveVox has stronger overall reviews.
GoTo Contact Center vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of GoTo Contact Center vs. LiveVox, LiveVox offers more of the most popular features and tools than GoTo Contact Center.
In our pricing comparison of GoTo Contact Center vs. LiveVox, LiveVox's pricing starts at N/A/month and is more affordable compared to LiveVox's starting cost of N/A/month.
Our comparison of GoTo Contact Center vs. LiveVox shows that GoTo Contact Center scores higher in usability for ease of use, ease of admin. LiveVox scores higher in meets requirements, learning curve, setup & support, but GoTo Contact Center has the best scores overall for system usability.
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