GoldMine vs. SugarCRM: Which is Best? - Wheelhouse

GoldMine vs. SugarCRM: Which is Best?

GoldMine vs. SugarCRM Best Overall: SugarCRM

In our comparison of GoldMine vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

GoldMine Quick Info
WH Score:
8.1
Pricing Score:
7.6
Feature Score:
7.6
Usability Score:
7.3
Company Size:Small Business, Mid Market
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

GoldMine Pricing
Own Your CRM
Free
per user / per year
Cloud Based CRM
$65
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

GoldMine Features
  • Case Management
  • Territory Management
  • Lead Generation
  • Campaign Orchestration
  • Voice
  • Email
  • Softphone
  • Webinars
  • Estimates & Quotations
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns
  • Email Campaigns
  • Order/Delivery Management
SugarCRM Features
  • Case Management
  • Territory Management
  • Lead Generation
  • Campaign Orchestration
  • Voice
  • Email
  • Softphone
  • Webinars
  • Estimates & Quotations
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns
  • Email Campaigns
  • Order/Delivery Management

Pros & Cons

GoldMine Pros & Cons
Pros
  • Largely, GM performed what it required us to perform, we managed to maintain adequate profiles on all of our potential students plus our past communication with them, on the systems left hand side, you could also see a running list of the student profiles you were formerly viewing, thus, moving back to their page was simple when necessary.
Cons
  • Lack of incorporation features in the version we're using.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

GoldMine Reviews
Top Favorable Review
J
Judith
Reviewed on Jul 2, 2021

We moved to another software due to GMs restricted incorporation abilities despite the software largely performing majority of the job.

Largely, GM performed what it required us to perform, we managed to maintain adequate profiles on all of our potential students plus our past communication with them, on the systems left hand side, you could also see a running list of the student profiles you were formerly viewing, thus, moving back to their page was simple when necessary.

Not very intuitive, has an outdated interface, its integration abilities are very limited-it wouldn't allow us to interact with potential students straightway from the system nor would it allow us to plan their visits to campus-leading to a decline in the effectiveness of our office's work.

Top Critical Review
B
Brenda
Reviewed on Jul 2, 2021

We're able to maintain a detailed accounting of our past client interactions and special pricing and relationship-based data. Further, it helps us to recollect the crucial information for tailored service.

It helps is keeping track of our client relationships and recording vital client details and history.

Lack of incorporation features in the version we're using.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

GoldMine Alternatives
8.7
8.6
SugarCRM Alternatives
8.7
8.6
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GoldMine vs. SugarCRM: Detailed Comparison

GoldMine vs. SugarCRM Top Ratings & Reviews: SugarCRM

In our rating and review comparison of GoldMine vs. SugarCRM, SugarCRM has 39 user reviews and GoldMine has 34. The average star rating for SugarCRM is 4.07 while GoldMine has an average rating of 3.85. SugarCRM has more positive reviews than GoldMine. Comparing GoldMine vs. SugarCRM reviews, SugarCRM has stronger overall reviews.

GoldMine vs. SugarCRM Best Features & Functionality: SugarCRM

GoldMine vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Help Desk Features, Limits, Supported Technologies. In our feature comparison of GoldMine vs. SugarCRM, SugarCRM offers more of the most popular features and tools than GoldMine.

GoldMine vs. SugarCRM Best Pricing: SugarCRM

In our pricing comparison of GoldMine vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to SugarCRM's starting cost of $49/month.

GoldMine vs. SugarCRM Best Usability: SugarCRM

Our comparison of GoldMine vs. SugarCRM shows that SugarCRM scores higher in usability for learning curve, quality of support. GoldMine scores higher in ease of use, meets requirements, setup & support, ease of admin, but SugarCRM has the best scores overall for system usability.

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