In our comparison of Evolve IP vs. ICTBroadcast, ICTBroadcast is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
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In our rating and review comparison of Evolve IP vs. ICTBroadcast, ICTBroadcast has 20 user reviews and Evolve IP has 3. The average star rating for ICTBroadcast is 4.75 while Evolve IP has an average rating of 2.33. ICTBroadcast has more positive reviews than Evolve IP. Comparing Evolve IP vs. ICTBroadcast reviews, ICTBroadcast has stronger overall reviews.
Evolve IP vs. ICTBroadcast both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Language & Speech, Customizable Items, Drag-and-Drop Builders/Designers, Workflow Automation, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service. In our feature comparison of Evolve IP vs. ICTBroadcast, Evolve IP offers more of the most popular features and tools than ICTBroadcast.
In our pricing comparison of Evolve IP vs. ICTBroadcast, ICTBroadcast's pricing starts at 0/month and is more affordable compared to ICTBroadcast's starting cost of 0/month.
Our comparison of Evolve IP vs. ICTBroadcast shows that Evolve IP scores higher in usability for ease of use. ICTBroadcast scores higher in meets requirements, learning curve, setup & support, quality of support, ease of admin, but Evolve IP has the best scores overall for system usability.
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