Dameware vs. Splashtop: Which is Best? - Wheelhouse

Dameware vs. Splashtop: Which is Best?

Dameware vs. Splashtop Best Overall: Splashtop

In our comparison of Dameware vs. Splashtop, Splashtop is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Dameware Quick Info
WH Score:
7.8
Pricing Score:
7.2
Feature Score:
7.4
Usability Score:
7.4
Company Size:All Sizes
Platforms:
Splashtop Quick Info
WH Score:
8.9
Pricing Score:
8.4
Feature Score:
8.7
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

Dameware Pricing
SolarWinds Dameware Remote Support
$350
per user / per year
Splashtop Pricing
SOS
$17
per user / per month
SOS + 10
$19
per user / per month
SOS Unlimited
$34
per user / per month
Enterprise
Contact Us

Features

Dameware Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Session Sharing
  • Co-Browsing
  • Swap Screens
  • Screen Blanking
  • Screen Locking
Splashtop Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Session Sharing
  • Co-Browsing
  • Swap Screens
  • Screen Blanking
  • Screen Locking

Pros & Cons

Dameware Pros & Cons
Pros
  • Easy to maintain, versatile and various modules.
Cons
  • Multiscreen session should be improved and connection is terrible if the bandwidth is limited.
Splashtop Pros & Cons
Pros
  • Splashtop Business Access has proven to be extremely helpful as our staff transitioned to remote work
  • We have encountered no issues whatsoever
  • Initially, I had some questions regarding the installation process and group pricing
  • However, the customer service representatives we interacted with were exceptional—prompt, efficient, and supportive.
Cons
  • While Splashtop SOS is a reliable tool for remote support, there are a few minor areas for improvement
  • Firstly, it does not automatically resume a session after a manually directed reboot, and having that option would be beneficial
  • Additionally, there is a humorous mention of the lack of AI, which was promised back in 1995 but has not fully materialized yet.

Reviews

Dameware Reviews
Top Favorable Review
I
Irma
Reviewed on Jul 2, 2021

Dameware is a flexible, lightweight, and simple to maintain remote assistance and remote control solution. It is a more practical and effective method than the previous one since it centralizes various functions into a single set of tools. Dameware's features and advantages make the licensing price worthwhile despite the fact that it can be a bit expensive.

Easy to maintain, versatile and various modules

Licensing is expensive

Top Critical Review
I
Isaac
Reviewed on Jul 2, 2021

Even when the user isn't around, SolarWinds Dameware is an easy approach to establishing a connection to end-user computers or devices and investigating problems. After the session, files shared via this are simply reversed. Throughout sessions, it additionally gives technicians chat support snippets. In spite of the user's location, professionals can now remotely narrow down the problem. However, if the bandwidth is limited, the connection could be unreliable. Displaying every monitor on a different slide could further enhance multiscreen remote conferences.

Simple to use and chat suport

Multiscreen session should be improved and connection is terrible if the bandwidth is limited

Splashtop Reviews
Top Favorable Review
A
Antonio
Reviewed on Jul 2, 2021

This not only eliminates the need for physical office space but also allows us to accommodate more employees. We can now train them in the office and subsequently deploy them to work remotely, accessing their PCs from the comfort of their homes using Splashtop.

Splashtop Business Access has proven to be extremely helpful as our staff transitioned to remote work. We have encountered no issues whatsoever! Initially, I had some questions regarding the installation process and group pricing. However, the customer service representatives we interacted with were exceptional—prompt, efficient, and supportive.

When it comes to Splashtop Business Access, the only minor drawback is the slightly challenging initial software installation.

Top Critical Review
C
Christopher
Reviewed on Jul 2, 2021

The cost-effectiveness of Splashtop SOS, being significantly lower than comparable products from other vendors, provides substantial benefits in terms of cost savings while delivering reliable remote support capabilities.

The most appealing aspects of Splashtop SOS are its lightweight nature, quick download and installation process, multi-platform compatibility, and user-friendly interface. It is easy for users of any skill level to download and run. Splashtop SOS seamlessly supports multiple monitors and accurately passes through keyboard shortcuts without any issues. Additionally, compared to other leading remote support solutions like Bomgar, TeamViewer, and LogMeIn, Splashtop SOS offers a simpler and more efficient experience at a more affordable price.

While Splashtop SOS is a reliable tool for remote support, there are a few minor areas for improvement. Firstly, it does not automatically resume a session after a manually directed reboot, and having that option would be beneficial. Additionally, there is a humorous mention of the lack of AI, which was promised back in 1995 but has not fully materialized yet.

Alternatives

Dameware Alternatives
Splashtop Alternatives
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Dameware vs. Splashtop: Detailed Comparison

Dameware vs. Splashtop Top Ratings & Reviews: Splashtop

In our rating and review comparison of Dameware vs. Splashtop, Splashtop has 183 user reviews and Dameware has 9. The average star rating for Splashtop is 4.75 while Dameware has an average rating of 3.77. Splashtop has more positive reviews than Dameware. Comparing Dameware vs. Splashtop reviews, Splashtop has stronger overall reviews.

Dameware vs. Splashtop Best Features & Functionality: Splashtop

Dameware vs. Splashtop both offer a strong set of features and functionality including Remote Support Features, Help Desk Features, Chat/IM Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Third-Party Integrations, Cybersecurity Features, Cybersecurity Protection Types, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of Dameware vs. Splashtop, Splashtop offers more of the most popular features and tools than Dameware.

Dameware vs. Splashtop Best Pricing: Splashtop

In our pricing comparison of Dameware vs. Splashtop, Splashtop's pricing starts at $17/month and is more affordable compared to Dameware's starting cost of $350/month.

Dameware vs. Splashtop Best Usability: Splashtop

Our comparison of Dameware vs. Splashtop shows that Splashtop scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Dameware scores higher in , but Splashtop has the best scores overall for system usability.

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