Splashtop
Splashtop
183 reviews
WH Score
8.9

Top Splashtop Features

What are the Best Splashtop Features?

Splashtop is a complete remote access and support solution that stands out with its diverse features aimed at enhancing productivity and ensuring robust security. With its intuitive interface and stringent security measures, Splashtop provides a seamless way to access and manage computers and mobile devices remotely.

One of Splashtop's notable features is its exceptional multi-monitor support, empowering users to view and control multiple screens concurrently and effortlessly.

In addition, Splashtop offers an array of security features, including:

  • Single sign-on (SSO)
  • Multi-factor authentication (MFA)
  • Role-based access control (RBAC)

These measures ensure that only authorized users can access sensitive data, providing peace of mind. 

Splashtop goes beyond remote access and support by offering comprehensive IT service management software. This includes powerful tools for efficient

  • Ticket transfer
  • Tagging
  • Queuing
  • Lifecycle management
  • Workflow automation

With these tools, users can easily assign, route, and manage support tickets, streamlining the support process and significantly improving response times.

Additional popular features of Splashtop include file transfers, screen sharing, remote printing, and chat support. Users can seamlessly transfer files between local and remote computers, collaborate effectively through screen sharing, print documents remotely for added convenience, and communicate with team members via chat, fostering effective collaboration.


Remote Support Features

  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect

Helpdesk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Routing
  • Ticket Transfer
  • Ticket Lifecycle Management

Chat/IM Management

  • Group Chat
  • Private Chat

Collaboration Tools

  • Screenshots

File Management

  • File Sharing
  • File Transfers
  • File Attachments

Reporting & Analytics

  • Activity Log
  • Authentication Reports
  • Session Reports
  • Connection Reports

Recording

  • Session Recording
  • Screen Recording

Drag-and-Drop Builders/Designers

  • Workflow Builder

Systems/Administrative

  • IT Service Management (ITSM)
  • Update/Patch Management
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Segmentation/Grouping
  • Bulk Actions
  • Multi-Tenant Deployment
  • Command Line Provisioning

Language & Speech

  • Multilingual Interface

Customizable Items

  • Custom Workflows
  • Custom Branding

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • PIN-Based Access
  • One-Time Use Links
  • Session Management

Third-Party Integrations

  • Jira
  • Zendesk
  • Freshdesk
  • ServiceNow
  • Bitdefender

Cybersecurity Features

  • Network Security
  • Data Security
  • Endpoint Detection and Response (EDR)
  • Encryption
  • Threat Hunting

Cybersecurity Protection Types

  • Antivirus

Appointments/Scheduling

  • Session Scheduling

Workflow Automation

  • Ticket Automation

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support

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