In our comparison of ConnectWise ScreenConnect vs. Dameware, ConnectWise ScreenConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.
ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.
Dameware is a flexible, lightweight, and simple to maintain remote assistance and remote control solution. It is a more practical and effective method than the previous one since it centralizes various functions into a single set of tools. Dameware's features and advantages make the licensing price worthwhile despite the fact that it can be a bit expensive.
Easy to maintain, versatile and various modules
Licensing is expensive
ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.
ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.
One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Even when the user isn't around, SolarWinds Dameware is an easy approach to establishing a connection to end-user computers or devices and investigating problems. After the session, files shared via this are simply reversed. Throughout sessions, it additionally gives technicians chat support snippets. In spite of the user's location, professionals can now remotely narrow down the problem. However, if the bandwidth is limited, the connection could be unreliable. Displaying every monitor on a different slide could further enhance multiscreen remote conferences.
Simple to use and chat suport
Multiscreen session should be improved and connection is terrible if the bandwidth is limited
Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.
ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.
ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.
ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.
One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Dameware is a flexible, lightweight, and simple to maintain remote assistance and remote control solution. It is a more practical and effective method than the previous one since it centralizes various functions into a single set of tools. Dameware's features and advantages make the licensing price worthwhile despite the fact that it can be a bit expensive.
Easy to maintain, versatile and various modules
Licensing is expensive
Even when the user isn't around, SolarWinds Dameware is an easy approach to establishing a connection to end-user computers or devices and investigating problems. After the session, files shared via this are simply reversed. Throughout sessions, it additionally gives technicians chat support snippets. In spite of the user's location, professionals can now remotely narrow down the problem. However, if the bandwidth is limited, the connection could be unreliable. Displaying every monitor on a different slide could further enhance multiscreen remote conferences.
Simple to use and chat suport
Multiscreen session should be improved and connection is terrible if the bandwidth is limited
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In our rating and review comparison of ConnectWise ScreenConnect vs. Dameware, ConnectWise ScreenConnect has 37 user reviews and Dameware has 9. The average star rating for ConnectWise ScreenConnect is 4.45 while Dameware has an average rating of 3.77. ConnectWise ScreenConnect has more positive reviews than Dameware. Comparing ConnectWise ScreenConnect vs. Dameware reviews, ConnectWise ScreenConnect has stronger overall reviews.
ConnectWise ScreenConnect vs. Dameware both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, File Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise ScreenConnect vs. Dameware, ConnectWise ScreenConnect offers more of the most popular features and tools than Dameware.
In our pricing comparison of ConnectWise ScreenConnect vs. Dameware, ConnectWise ScreenConnect's pricing starts at $28/month and is more affordable compared to Dameware's starting cost of $350/month.
Our comparison of ConnectWise ScreenConnect vs. Dameware shows that ConnectWise ScreenConnect scores higher in usability for meets requirements, learning curve, setup & support. Dameware scores higher in ease of use, quality of support, ease of admin, but ConnectWise ScreenConnect has the best scores overall for system usability.
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