In our comparison of Centrical vs. GoTo Contact Center, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.
Streamlined communication, Increased employee engagement
Reporting issues, Unresolved reporting bugs
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.
Streamlined communication, Increased employee engagement
Reporting issues, Unresolved reporting bugs
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
Add suggested to comparison
In our rating and review comparison of Centrical vs. GoTo Contact Center, Centrical has 9 user reviews and GoTo Contact Center has 2. The average star rating for Centrical is 4.66 while GoTo Contact Center has an average rating of 4.5. Centrical has more positive reviews than GoTo Contact Center. Comparing Centrical vs. GoTo Contact Center reviews, Centrical has stronger overall reviews.
Centrical vs. GoTo Contact Center both offer a strong set of features and functionality including Customer Management, Content Management, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Centrical vs. GoTo Contact Center, Centrical offers more of the most popular features and tools than GoTo Contact Center.
In our pricing comparison of Centrical vs. GoTo Contact Center, GoTo Contact Center's pricing starts at N/A/month and is more affordable compared to GoTo Contact Center's starting cost of N/A/month.
Our comparison of Centrical vs. GoTo Contact Center shows that Centrical scores higher in usability for learning curve. GoTo Contact Center scores higher in ease of use, meets requirements, ease of admin, but Centrical has the best scores overall for system usability.
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