CallRail vs. CallTrackingMetrics: Which is Best?

CallRail vs. CallTrackingMetrics: Which is Best?

CallRail vs. CallTrackingMetrics Best Overall: CallRail

In our comparison of CallRail vs. CallTrackingMetrics, CallRail is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

CallRail Quick Info
WH Score:
8.2
Pricing Score:
7.6
Feature Score:
7.7
Usability Score:
8.1
Company Size:All Sizes
Platforms:
CallTrackingMetrics Quick Info
WH Score:
7.9
Pricing Score:
7.8
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

CallRail Pricing
Call Tracking
Free
per number / per month
Call Tracking + Conversation Intelligence
Free
per number / per month
Call Tracking + Form Tracking
Free
per number / per month
Call Tracking Complete
Free
per number / per month
CallTrackingMetrics Pricing
Marketing Lite
$65
per month
Marketing Pro
$149
per month
Sales Engage
$274
per month
Enterprise
$1999
per month

Features

CallRail Features
  • Call Log Reports
  • SEO & Keyword Tracking
  • Call Analytics
  • Sentiment Analysis
  • Email Reports
  • Lead and Opportunity Tracking
  • Conversation Analytics
  • Call Scoring
  • Dynamic Number Insertion (DNI)
  • Call Forwarding
  • Click-to-Call
  • IVR
  • Predictive Dialing
  • Call Recording
  • Event-Driven Routing
CallTrackingMetrics Features
  • Call Log Reports
  • SEO & Keyword Tracking
  • Call Analytics
  • Sentiment Analysis
  • Email Reports
  • Lead and Opportunity Tracking
  • Conversation Analytics
  • Call Scoring
  • Dynamic Number Insertion (DNI)
  • Call Forwarding
  • Click-to-Call
  • IVR
  • Predictive Dialing
  • Call Recording
  • Event-Driven Routing

Pros & Cons

CallRail Pros & Cons
Pros
  • Provides invaluable insight into how our marketing leads are handled by our customer team.
Cons
  • I have found that the interface for setting up accounts/clients is confusing
  • If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process
  • I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
CallTrackingMetrics Pros & Cons
Pros
    Cons

      Reviews

      CallRail Reviews
      Top Favorable Review
      S
      Stephanie
      Reviewed on Jul 2, 2021

      CallRail is a great tool for gaining insights into lead generation and customer experience.

      Provides invaluable insight into how our marketing leads are handled by our customer team.

      Inability to generate reports based on this data is a limitation.

      Top Critical Review
      G
      Guadalupe
      Reviewed on Jul 2, 2021

      I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.

      I find it easy to listen to recorded calls and set up new numbers using this product.

      I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.

      CallTrackingMetrics Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      CallRail Alternatives
      CallTrackingMetrics Alternatives
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      CallRail vs. CallTrackingMetrics: Detailed Comparison

      CallRail vs. CallTrackingMetrics Top Ratings & Reviews: CallRail

      In our rating and review comparison of CallRail vs. CallTrackingMetrics, CallRail has 9 user reviews and CallTrackingMetrics has 0. The average star rating for CallRail is 4.66 while CallTrackingMetrics has an average rating of 0.0. CallRail has more positive reviews than CallTrackingMetrics. Comparing CallRail vs. CallTrackingMetrics reviews, CallRail has stronger overall reviews.

      CallRail vs. CallTrackingMetrics Best Features & Functionality: CallRail

      CallRail vs. CallTrackingMetrics both offer a strong set of features and functionality including Reporting & Analytics, Call Management & Administration, Call Routing Types, Language & Speech, Supported Technologies, Phone System Features, Supported Channels, Third-Party Integrations, Adobe, Integration Options, Compliance Accreditations, Customizable Items, Systems/Administrative, After-Sales Service, Lead Management, Reminders/Alerts, Limits. In our feature comparison of CallRail vs. CallTrackingMetrics, CallRail offers more of the most popular features and tools than CallTrackingMetrics.

      CallRail vs. CallTrackingMetrics Best Pricing: CallTrackingMetrics

      In our pricing comparison of CallRail vs. CallTrackingMetrics, CallTrackingMetrics's pricing starts at $65/month and is more affordable compared to CallTrackingMetrics's starting cost of $65/month.

      CallRail vs. CallTrackingMetrics Best Usability: CallRail

      Our comparison of CallRail vs. CallTrackingMetrics shows that CallRail scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. CallTrackingMetrics scores higher in , but CallRail has the best scores overall for system usability.

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