CallTrackingMetrics

CallTrackingMetrics

0 reviews

WH Score

7.9

Top CallTrackingMetrics Features

What are the Best CallTrackingMetrics Features?

Reporting & Analytics

ROI Reports
Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
Geographical Reporting
Sentiment Analysis
Lead and Opportunity Tracking
Conversation Analytics
Engagement Analytics
Agent Analytics
Conversion Analytics
Lead Scoring
Call Monitoring
Call Scoring
Dynamic Number Insertion (DNI)
Call Summary
Engagement Scoring

Recording

Call Recording

Call Management & Administration

Call Forwarding
Call Transfer
Call Queue
Call Barge
Call Whisper
Voicemail
Automatic Call Distribution (ACD)
Ring Groups
IVR
Auto Attendant
Voice Assistant
Progressive Dialing
Predictive Dialing
Number Porting
Call Scripting

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Location-Based Routing
Priority-Based Routing

Language & Speech

Speech-to-Text
Transcriptions

Drag-and-Drop Builders/Designers

Workflow Builder

Workflow Automation

Call Handling Rules

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
Three-Way Calling
Local Numbers
Toll-Free Numbers
Softphone

Customer Management

Pipeline Management

Supported Channels

Voice
Chat/IM
SMS
Ads

Data Management

Data Retention

Collaboration Tools

Virtual Assistant

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)

Third-Party Integrations

Salesforce
Facebook Messenger
Zendesk
Pipedrive
Google Analytics
Facebook
Wordpress
Magento
Slack
HubSpot
Google Cloud
MailChimp
Zapier
Google Maps
Shopify
Wix
Dynamics 365
Kissmetrics
Google Ads
Google Chrome
Stripe
Zoom
Looker Studio
Skai
Unbounce
Google Marketing Platform
Acquisio
Optimizely

Adobe

Adobe Marketo

Zoho

Zoho CRM

Integration Options

APIs
Webhooks

Compliance Accreditations

HIPAA
GDPR
CCPA
PCI
PIPEDA

Customizable Items

Custom Fields
Custom Branding

Systems/Administrative

Knowledge Base
Segmentation/Grouping

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Multi-Factor Authentication (MFA)

After-Sales Service

Phone Support
Email Support
Chat Support
Training/Tutorial
Dedicated Account Manager
Customer Onboarding

Conferencing Capabilities

Video Conferencing

File Management

Digital Forms

Reminders/Alerts

Message Triggers
Sales Triggers

Project Management Features

Workflow Management

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