Top CallRail Features

What are the Best CallRail Features?

Reporting & Analytics

Call Log Reports
Call Analytics
Sentiment Analysis
Email Reports
Lead and Opportunity Tracking
Conversation Analytics
Call Scoring
Dynamic Number Insertion (DNI)

Call Management & Administration

Call Forwarding
Click-to-Call
IVR
Predictive Dialing

Call Routing Types

Event-Driven Routing

Language & Speech

Transcriptions

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Conversation Intelligence (CI)

Supported Channels

Phone System Features

Local Numbers
Toll-Free Numbers
Local Minutes
Toll-Free Minutes

Third-Party Integrations

Salesforce
Facebook
Google Analytics
Wordpress
Slack
HubSpot
Zapier
Wix
Kissmetrics
Google Ads
Microsoft Ads
Looker Studio
Unbounce
Google Marketing Platform
Acquisio
Optimizely

Adobe

Adobe Marketo

Integration Options

APIs
Webhooks

Compliance Accreditations

SOC 2 Type 2
HIPAA
PCI

Customizable Items

Custom Reports
Custom Forms

Systems/Administrative

Segmentation/Grouping

After-Sales Service

Dedicated Account Manager

Reminders/Alerts

Email Alerts

CallRail Top Features Related Review

Jill

Reviewed on 26 April 2023

CallRail Review

Well, sometimes I've noticed that the dynamic number doesn't switch with the regular number, but I've found out that it's actually a problem with the web designer. Despite that minor issue, I've still realized so many benefits from using this product - especially being able to track my leads so easily!

Pros

I really enjoy the user experience and how easy it is to track the source of each lead
It's so helpful to have that information right at my fingertips!.

Cons

The only thing I don't love is having to pay extra for the chat feature
It would be great if it was included in the plan, but I still find it valuable enough to pay for.

View All CallRail Reviews