C2CRM vs. SugarCRM: Which is Best? - Wheelhouse

C2CRM vs. SugarCRM: Which is Best?

C2CRM vs. SugarCRM Best Overall: SugarCRM

In our comparison of C2CRM vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

C2CRM Quick Info
WH Score:
7.7
Pricing Score:
7.2
Feature Score:
7.7
Usability Score:
7.8
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

C2CRM Pricing
Core Package (Required)
$37
per user / per month
Sales (Add On)
$15
per user / per month
Marketing (Add On)
$15
per user / per month
Customer Service (Add On)
$15
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

C2CRM Features
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Campaign Orchestration
  • SMS
  • Email
  • Drip Campaigns
  • Invoicing & Billing
  • Estimates & Quotations
  • Sales & Purchase Orders
  • Forecasting
  • Dashboard
  • Geographical Reporting
SugarCRM Features
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Campaign Orchestration
  • SMS
  • Email
  • Drip Campaigns
  • Invoicing & Billing
  • Estimates & Quotations
  • Sales & Purchase Orders
  • Forecasting
  • Dashboard
  • Geographical Reporting

Pros & Cons

C2CRM Pros & Cons
Pros
  • Instrumental in addressing our challenges related to pipeline tracking, planning, and data collection.
Cons
  • SMS marketing functionality addition would enable faster campaign promotions and potentially lead to substantial sales increases, especially in larger-scale operations.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

C2CRM Reviews
Top Favorable Review
J
James
Reviewed on Jul 2, 2021

The C2CRM team's responsiveness to our needs has been exceptional. They consistently go the extra mile to provide us with the support required.

Instrumental in addressing our challenges related to pipeline tracking, planning, and data collection

While functional, it doesn't offer the level of ease-of-use that I would prefer.

Top Critical Review
S
Shirley
Reviewed on Jul 2, 2021

If you choose CR2CRM, you'll have a comprehensive tool to manage your marketing campaign budgets and proposals. The reporting feature is exceptionally accurate, providing detailed and consistent insights into every aspect of your campaigns.

The powerful procedures for lead extraction and customer generation are particularly noteworthy. Also, the platform provides invaluable insights for precise follow-ups, enhancing campaign effectiveness and issue resolution.

SMS marketing functionality addition would enable faster campaign promotions and potentially lead to substantial sales increases, especially in larger-scale operations.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

C2CRM Alternatives
8.7
8.6
SugarCRM Alternatives
8.7
8.6
Add to Compare

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C2CRM vs. SugarCRM: Detailed Comparison

C2CRM vs. SugarCRM Top Ratings & Reviews: C2CRM

In our rating and review comparison of C2CRM vs. SugarCRM, C2CRM has 8 user reviews and SugarCRM has 39. The average star rating for C2CRM is 4.5 while SugarCRM has an average rating of 4.07. C2CRM has more positive reviews than SugarCRM. Comparing C2CRM vs. SugarCRM reviews, C2CRM has stronger overall reviews.

C2CRM vs. SugarCRM Best Features & Functionality: SugarCRM

C2CRM vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Help Desk Features, Limits, Supported Technologies. In our feature comparison of C2CRM vs. SugarCRM, SugarCRM offers more of the most popular features and tools than C2CRM.

C2CRM vs. SugarCRM Best Pricing: C2CRM

In our pricing comparison of C2CRM vs. SugarCRM, C2CRM's pricing starts at $37/month and is more affordable compared to SugarCRM's starting cost of $49/month.

C2CRM vs. SugarCRM Best Usability: SugarCRM

Our comparison of C2CRM vs. SugarCRM shows that SugarCRM scores higher in usability for learning curve, setup & support, quality of support. C2CRM scores higher in ease of use, meets requirements, ease of admin, but SugarCRM has the best scores overall for system usability.

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