In our comparison of Avoxi vs. Talkdesk, Talkdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
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In our rating and review comparison of Avoxi vs. Talkdesk, Avoxi has 6 user reviews and Talkdesk has 47. The average star rating for Avoxi is 4.66 while Talkdesk has an average rating of 4.40. Avoxi has more positive reviews than Talkdesk. Comparing Avoxi vs. Talkdesk reviews, Avoxi has stronger overall reviews.
Avoxi vs. Talkdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Recording , Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Course Management, Workforce Optimization, Supported Technologies. In our feature comparison of Avoxi vs. Talkdesk, Talkdesk offers more of the most popular features and tools than Avoxi.
In our pricing comparison of Avoxi vs. Talkdesk, Talkdesk's pricing starts at $75/month and is more affordable compared to Talkdesk's starting cost of $75/month.
Our comparison of Avoxi vs. Talkdesk shows that Avoxi scores higher in usability for ease of use, meets requirements. Talkdesk scores higher in learning curve, setup & support, quality of support, ease of admin, but Avoxi has the best scores overall for system usability.
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