Act! vs. Front: Which is Best? - Wheelhouse

Act! vs. Front: Which is Best?

Act! vs. Front Best Overall: Act!

In our comparison of Act! vs. Front, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Front Quick Info
WH Score:
7.5
Pricing Score:
7.1
Feature Score:
7.3
Usability Score:
7.2
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
Front Pricing
Starter
$19
per user / per month
Growth
$49
per user / per month
Scale
$99
per user / per month
Premier
$229
per user / per month

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Workflow Management
  • Project Sharing
  • Project Prioritization
  • Team Management
  • Review/Approval Management
  • Goal Management
  • Project Lifecycle Management
  • Dashboard
  • Update/Patch Automation
  • Voice
  • Chat/IM
  • SMS
Front Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Workflow Management
  • Project Sharing
  • Project Prioritization
  • Team Management
  • Review/Approval Management
  • Goal Management
  • Project Lifecycle Management
  • Dashboard
  • Update/Patch Automation
  • Voice
  • Chat/IM
  • SMS

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
Front Pros & Cons
Pros
  • Keeps everyone informed without the need for constant email forwarding
  • The ability to seamlessly share conversations with those who require the information is crucial for efficient collaboration.
Cons
  • On the downside, I did find the software to be quite pricey, especially for small businesses
  • However, if you have the budget for it, I think it's definitely worth the investment.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

Front Reviews
Top Favorable Review
C
Christopher
Reviewed on Jul 2, 2021

I highly recommend this platform for its effectiveness in streamlining communication and facilitating information sharing. Just be mindful of maintaining boundaries with regard to off-hour communications to prevent potential disruptions.

Keeps everyone informed without the need for constant email forwarding. The ability to seamlessly share conversations with those who require the information is crucial for efficient collaboration.

I have noticed that due to its accessibility across multiple platforms, I sometimes find myself checking it during off-hours.

Top Critical Review
W
Wendell
Reviewed on Jul 2, 2021

If you're someone who relies heavily on email communication, I would definitely recommend this software as it can save you time and streamline your inbox.

One of the things I loved most about the software was the ability to manage multiple email accounts from one place. As a business owner who communicates primarily via email, having all my emails in one place was incredibly convenient. The ability to tag emails for other users was also a huge plus.

On the downside, I did find the software to be quite pricey, especially for small businesses. However, if you have the budget for it, I think it's definitely worth the investment.

Alternatives

Act! Alternatives
8.6
Front Alternatives
8.6
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Act! vs. Front: Detailed Comparison

Act! vs. Front Top Ratings & Reviews: Front

In our rating and review comparison of Act! vs. Front, Front has 17 user reviews and Act! has 141. The average star rating for Front is 4.58 while Act! has an average rating of 4.03. Front has more positive reviews than Act!. Comparing Act! vs. Front reviews, Front has stronger overall reviews.

Act! vs. Front Best Features & Functionality: Act!

Act! vs. Front both offer a strong set of features and functionality including Customer Management, Contact Management, Reporting & Analytics, Workflow Automation, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Front, Act! offers more of the most popular features and tools than Front.

Act! vs. Front Best Pricing: Front

In our pricing comparison of Act! vs. Front, Front's pricing starts at $19/month and is more affordable compared to Act!'s starting cost of $30/month.

Act! vs. Front Best Usability: Act!

Our comparison of Act! vs. Front shows that Act! scores higher in usability for learning curve, quality of support, ease of admin. Front scores higher in ease of use, meets requirements, setup & support, but Act! has the best scores overall for system usability.

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