Your Employees Aren't Using Your CRM...
What’s Going Wrong, and How You Can Fix It
Less than 40% of CRM customers have end-user adoption rates above 90%.
-CSO Insights
83% of senior executives explained that their biggest challenge was getting their staff to use the software.
-Really Simple Systems
Less than 37% of sales reps actually use their company’s CRM system.
-CSO Insights
CRM experience software is one of the most universally used systems for organizing business data effectively and providing companies with comprehensive storage and analysis solutions for lead, client, and customer data. Companies small to large are implementing the best CRM experience systems with great success, and improving lead conversions, marketing efforts, customer relations, and more.
However, despite all the great advantages a CRM experience software offers a business, the fact is that a staggering percentage of employees simply aren’t using CRM tools effectively or to their full potential. And CRM experience system software, like any business software, is truly only as effective as what goes into the CRM experience system, from data to employee effort and adoption.
The Main Reasons Your Employees Aren’t Using Your CRM Experience System Software
There are common reasons your employees may not be fully embracing your CRM experience software, but there are also ways you can identify what’s going wrong and things you can do to ensure you reap the full benefits of your CRM experience system.
The CRM experience interface is outdated and hard to navigate.
One of the most common issues with CRM adoption is that the system is difficult or confusing for employees to use. Modern CRM experience solution providers have put much effort and development into creating user interfaces that are streamlined and intuitive so that even with minimal training and experience, an employee can easily use the system.
If you’re using an older CRM experience system or haven’t upgraded your solution in the past year, you could be missing out on business-building benefits simply because your employees think the system is difficult to use and are instead using other methods to track their work. This can be problematic in itself because manual processes are error-prone and time-consuming, taking the time that your employees could be using more effectively on tasks geared toward growing your business versus entering data into spreadsheets and lists.
No mobile tools are available in your CRM experience
Mobility is a huge business differentiator as more and more companies opt for the advantages inherent in a remote workforce (made possible by cloud-based software). If your CRM experience system isn’t mobile-friendly and doesn’t offer remote access capabilities, then your employees who work at home or travel frequently will be less likely to use the system effectively.
Additionally, without having the ability to update CRM experience details on the go, your employees will be less likely to keep your CRM experience database accurate and up to date. Your CRM experience is really only as good as the data you input, so having mobile access to keep contact records, deals, and customer records updated in real time is imperative to a fully mobile organization.
Your employees need training or don’t understand the power of your CRM system.
If you’re using a modern CRM experience solution with mobile tools and all the most current features available from leading CRM experience vendors, and still noticing low employee adoption rates, then it may simply come down to this – your employees don’t know how to use your CRM experience system or don’t fully grasp the power it has to improve their work and eliminate cumbersome work.
Providing both initial and ongoing CRM experience training for your teams will help ensure that your teams know how to access and use all your CRM experience tools effectively and will help them feel confident in using the system. When employees are confident in using your CRM experience, they’ll use it more frequently and effectively, and may even come up with some more ways that your business can leverage your CRM experience across departments.
Increasing CRM Adoption Rates and Results
Once you identify where the user issues exist with your CRM experience, there are some solutions you can put in place to increase adoption and create improvements across your organization.
Invest in a CRM experience that offers usability and mobility as a key features so that your employees have access to your system remotely and can easily access and use all the CRM features and tools.
Train employees on CRM experience tools and capabilities so that they understand exactly how the system will make their lives easier and boost business benefits as well.
Encourage CRM experience use and provide incentives to use the system regularly, such as sales contests or other rewards for innovative use of your CRM experience.
CRM experience contains poor data
Even if your business has the most conversational CRM experience software to work on and a technologically aware sales team, possibilities are you can still experience the situation where your sales team is not using your CRM experience solution. The reason behind it is that the CRM software offers poor data to your sales rep which makes your sales reps not interested in it at all.
To avoid this situation, you must manage your CRM database with appropriately updated CRM experience data that must be error-free and there shouldn’t be any duplicates or incorrect present in the CRM experience software. Regular cleaning and checking of the data can make it possible. You can also think of making policies relevant to data quality that would assist in data maintenance right from the start. CRM experience tool comparison, CRM reviews, and CRM experience ratings are three scales that a business can utilize to choose the best performing software in the CRM experience category. This is not new and employees often find implementing new technology quite challenging. They believe old methods are easier and more reliable but it’s until they understand the capabilities of CRM experience and its perks. With a powerful customer management software, you can make your staff use the best CRM experience software and grow your leads.
About Wheelhouse
Like what you just read? At Wheelhouse, we are passionate about all things software, and our specialty is connecting software buyers to a solution that perfectly matches their needs. Please visit our CRM software page for a complete list of all the solutions we have on offer.
