Desk phones have remained a mainstay on our office desks for longer than some can remember. But this archaic technology has its staying power due to its reliability over other newer alternative counterparts to the desk phone. Desk phones have been an easy way to communicate with each other with the wide availability of telecommunication technology and its reach.
VoIP is a more convenient way to communicate without a landline. This technology has come to the forefront and replaced the desk phone. Let's discuss five factors you should learn and replace your office's obsolete desk phone systems.
Costs
A business phone network on-premise with landlines or PBX will cost much more to implement and maintain than VoIP. It's also cheaper to use VoIP on mobile than a cell phone plan for an entire team or staff.
First, distinguish PBX phones from VoIP services and traditional desk phones. Voice over Internet Protocol (VoIP) phone systems transfer data packets over a data network. Meanwhile, Private Branch Exchange (PBX) phone systems connect all desk phones within the same network and don't require an internet connection to make calls.
However, the most significant caveat for replacing the desk phone and implementing a PBX phone system is the upfront investment required to deploy a PBX phone system. This is where VoIP phone systems can come in handy with their cloud-based services and mobile apps for making calls making them much more convenient to use than desk phones. VoIP phone systems can also be subscribed to at low monthly rentals and don't incur the typical costs of maintaining a PBX or even a standard desk phone.
Hence, you can run your teams using VoIP technology and its ease of use. And not to mention the cost savings that come with making calls over the internet.
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Mobility
Mobility-VoIP works with mobile devices and can also be integrated into an office via softphone on desktops. VoIP can use anywhere with an internet connection.
With the modern advancements in VoIP technology, you are no longer required to have the correct type of equipment to deploy a VoIP phone system. Hence, what decided to switch from desk phone to VoIP redundant earlier, now isn't a concern to let go of desk phone altogether. You can easily download the mobile app or use a softphone feature on your company's desktop or laptop computers.
With the modern hybrid workplace model that employees seem to love and prefer, VoIP phone systems provide an additional tool to coordinate remote workers. Your staff can make calls to each other from anywhere they might be with the help of their standard internet connection and not have to rely on desk phones. And with the advancement of 5G technology, VoIP phone services are becoming much more reliable with improved call quality and modern security systems like desk phones.
Call Control and Quality
VoIP gives you more control over calls than the desk phone.
With how ubiquitous fast internet connections have become, VoIP calls no longer suffer from the same drawbacks as their earlier versions. Compared to standard desk phones, you can experience crisp call quality with fewer lags and call drops. VoIP phone systems can do way more than traditional desk phones with more advanced features such as the ability to mute yourself and audio compression.
Features and Integrations
VoIP offers more innovative features and tools and can integrate with other business software for a more streamlined communication system than your typical desk phone.
For anyone familiar with the standard desk phones, we are aware that desk phones are only good for making and receiving calls. The scope of capabilities for desk phones is much more limited than VoIP services because of the difference in technology compared to desk phones. VoIP phone systems working mainly via data networks can be integrated to work alongside other software programs that also work over the same networks.
Standard integration with VoIP phone system integrates a Customer Relationships Management Software (CRM) to attend to new leads quickly and better serve customers using technology. With a CRM in your company's call center, you will be able to directly call customers via the CRM and also have the ability to view a complete history of a customer's interactions with your company when they call in to serve them more efficiently, which is more than you can say about traditional desk phones. The software cannot integrate the desk phone with other software solutions in the same manner. Hence, VoIP systems can help streamline your business like no other.
Security
VoIP security is improving and has built-in tools to keep communications secure.
Previous iterations of desk phone and VoIP systems had encountered numerous security threats such as eavesdropping and hacking. However, with modern technological advancements, VoIP phone system calls come with security measures such as end-to-end encryption and identity theft management systems to assure more security for calls made over data networks than desk phone systems. VoIP service providers have upped the ante by providing security audits and software updates and promptly alerting you about any questionable behavior to ensure maximum security.
Hence, VoIP phone systems are much more secure nowadays than your typical desk phone.
If you are interested in replacing the desk phones in your company with more up-to-date solutions, we believe we have made a case for VoIP phone technology. The barrier to entry for VoIP technology is now negligible with the current modern cloud-based phone system services than the old desk phone available in the market. With the contemporary advancements in 5G technology, it might be the right time to let go of your traditional desk phones.
To learn more about VoIP phone systems, head over to our phone systems buyer's guide and use our phone system comparison tool to rank the different VoIP phone system providers to help make the decision to replace desk phones easier.
