Gong

Gong

0 reviews

WH Score

7.9

Top Gong Features

What are the Best Gong Features?

Customer Management

Customer Profiling
Customer Journey Mapping
Pipeline Management
Deal Management
Account Management

Conversational AI

Contextual Interactions
Intent Discovery

Reporting & Analytics

Forecasting
Revenue Reports
Dashboard
Call Analytics
CX Analytics
Buyer Intent Analysis
Email Reports
Lead and Opportunity Tracking
Conversation Analytics
Engagement Analytics
Lead Scoring
Engagement Scoring
360° Customer View

Recording

Call Recording

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Large Language Models (LLMs)
Robotic Process Automation (RPA)

Lead Management

Lead Augmentation
Lead Attribution

Language & Speech

Speech-to-Text
Multilingual Interface
Transcriptions

Drag-and-Drop Builders/Designers

Workflow Builder

Data Migration

Data Export

Customizable Items

Custom Workflows

Third-Party Integrations

Salesforce
LinkedIn
Slack
HubSpot
Zoom

Microsoft 365

Microsoft Excel
Microsoft Outlook
Microsoft Teams

Google Workspace

Gmail
Google Sheets

Compliance Accreditations

SOC 1
HIPAA
GDPR
PCI

Cybersecurity Features

Encryption

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)
System for Cross-domain Identity Management (SCIM)
Bring Your Own Key (BYOK)

Systems/Administrative

Centralized Console

After-Sales Service

Multilingual Support

Call Management & Administration

Progressive Dialing
Predictive Dialing

Governance, Risk, & Compliance (GRC)

Consent/Preference Management

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