Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Caller ID
Call Queue
Automatic Call Distribution (ACD)
Conference Bridge
Event-Driven Routing
Customer Profiling
Chat/IM
Email
Social Media
Call Log Reports
Forecasting
Performance Evaluations
Dashboard
Call Analytics
Voice Analytics
Geographical Reporting
Quality Monitoring
CX Analytics
Email Reports
Campaign Monitoring
Surveys/Questionnaires/Polls
Screen Recording
Notes
Gamification
Agent Management
Database Maintenance
Data Backup & Recovery
Quality Management
Salesforce
SugarCRM
Avaya
Azure
Dynamics 365
8x8
Skill Management
Service Level Agreement (SLA)
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