Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Personas
Customer Data Platform (CDP)
Customer Profiling
Customer Lifecycle Management
Account Management
Complaint/Feedback Management
Create Surveys
Net Promoter Score (NPS)
Voice of the Customer (VOC)
Churn Analysis
Forecasting
Benchmarking
Data Visualization
Dashboard
Quality Monitoring
CX Analytics
Sentiment Analysis
Buyer Intent Analysis
Email Reports
Lead and Opportunity Tracking
Conversation Analytics
Data Analytics
Engagement Analytics
Case/Ticket Analytics
Conversion Analytics
Lead Scoring
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) Scoring
Engagement Scoring
360° Customer View
Task Automation
Ticket Automation
Email Automation
SMS Automation
Automated Classification
Artificial Intelligence (AI)
Machine Learning (ML)
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Data Retention
Virtual Assistant
Custom Reports
Custom Templates
Work Offline
Segmentation/Grouping
Salesforce
Jira
Zendesk
Freshdesk
Facebook
Slack
YouTube
Google Cloud
Instagram
SurveyMonkey
Microsoft Teams
Data Security
Customer Onboarding
Ticket Tagging
Intercom
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