Chattermill
Chattermill
0 reviews
WH Score
7.9

Top Chattermill Features

What are the Best Chattermill Features?


Customer Management

  • Customer Personas
  • Customer Data Platform (CDP)
  • Customer Profiling
  • Customer Lifecycle Management
  • Account Management
  • Complaint/Feedback Management

Survey Management

  • Create Surveys

Reporting & Analytics

  • Net Promoter Score (NPS)
  • Voice of the Customer (VOC)
  • Churn Analysis
  • Forecasting
  • Benchmarking
  • Data Visualization
  • Dashboard
  • Quality Monitoring
  • CX Analytics
  • Sentiment Analysis
  • Buyer Intent Analysis
  • Email Reports
  • Lead and Opportunity Tracking
  • Conversation Analytics
  • Data Analytics
  • Engagement Analytics
  • Case/Ticket Analytics
  • Conversion Analytics
  • Lead Scoring
  • Customer Satisfaction Rating (CSAT)
  • Customer Distress Index (CDI) Scoring
  • Engagement Scoring
  • 360° Customer View

Workflow Automation

  • Task Automation
  • Ticket Automation
  • Email Automation
  • SMS Automation
  • Automated Classification

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Conversation Intelligence (CI)
  • Natural Language Processing (NLP)

Data Management

  • Data Retention

Collaboration Tools

  • Virtual Assistant

Customizable Items

  • Custom Reports
  • Custom Templates

Systems/Administrative

  • Work Offline
  • Segmentation/Grouping

Third-Party Integrations

  • Salesforce
  • Jira
  • Zendesk
  • Freshdesk
  • Facebook
  • Slack
  • YouTube
  • Google Cloud
  • Instagram
  • SurveyMonkey

Microsoft 365

  • Microsoft Teams

Cybersecurity Features

  • Data Security

After-Sales Service

  • Customer Onboarding

Help Desk Features

  • Ticket Tagging

Call Management & Administration

  • Intercom

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