In our comparison of TeamSupport vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
TeamSupport offers extreme customization, allowing users to tailor their dashboards using reports to fit their specific needs. This flexibility is invaluable, as it caters to various roles within the organization.
The support provided by TeamSupport is outstanding.
The system's wiki lacks customization and doesn't integrate well with other articles.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
TeamSupport offers extreme customization, allowing users to tailor their dashboards using reports to fit their specific needs. This flexibility is invaluable, as it caters to various roles within the organization.
The support provided by TeamSupport is outstanding.
The system's wiki lacks customization and doesn't integrate well with other articles.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
TeamSupport offers extreme customization, allowing users to tailor their dashboards using reports to fit their specific needs. This flexibility is invaluable, as it caters to various roles within the organization.
The support provided by TeamSupport is outstanding.
The system's wiki lacks customization and doesn't integrate well with other articles.
TeamSupport offers extreme customization, allowing users to tailor their dashboards using reports to fit their specific needs. This flexibility is invaluable, as it caters to various roles within the organization.
The support provided by TeamSupport is outstanding.
The system's wiki lacks customization and doesn't integrate well with other articles.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of TeamSupport vs. Zendesk Suite, TeamSupport has 5 user reviews and Zendesk Suite has 389. The average star rating for TeamSupport is 4.6 while Zendesk Suite has an average rating of 4.50. TeamSupport has more positive reviews than Zendesk Suite. Comparing TeamSupport vs. Zendesk Suite reviews, TeamSupport has stronger overall reviews.
TeamSupport vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of TeamSupport vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than TeamSupport.
In our pricing comparison of TeamSupport vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of TeamSupport vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, quality of support, ease of admin. TeamSupport scores higher in ease of use, meets requirements, setup & support, but Zendesk Suite has the best scores overall for system usability.
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