In our comparison of SugarCRM vs. Zendesk Suite, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of SugarCRM vs. Zendesk Suite, Zendesk Suite has 389 user reviews and SugarCRM has 39. The average star rating for Zendesk Suite is 4.50 while SugarCRM has an average rating of 4.07. Zendesk Suite has more positive reviews than SugarCRM. Comparing SugarCRM vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
SugarCRM vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Help Desk Features, Systems/Administrative, Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Reminders/Alerts, Integration Options, Microsoft 365, Google Workspace, Limits, Supported Technologies. In our feature comparison of SugarCRM vs. Zendesk Suite, SugarCRM offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of SugarCRM vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of SugarCRM vs. Zendesk Suite shows that SugarCRM scores higher in usability for meets requirements, learning curve, setup & support, quality of support. Zendesk Suite scores higher in ease of use, ease of admin, but SugarCRM has the best scores overall for system usability.
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