Salesforce Sales Cloud vs. Zoho CRM: Which is Best?

Salesforce Sales Cloud vs. Zoho CRM: Which is Best?

Salesforce Sales Cloud vs. Zoho CRM Best Overall: Zoho CRM

In our comparison of Salesforce Sales Cloud vs. Zoho CRM, Zoho CRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Salesforce Sales Cloud Quick Info
WH Score:
8.5
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Zoho CRM Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Salesforce Sales Cloud Pricing
Starter
$25
per user / per month
Professional
$75
per user / per month
Enterprise
$150
per user / per month
Unlimited
$300
per user / per month
Zoho CRM Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Salesforce Sales Cloud Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Nurturing
  • Chat/IM
  • SMS
Zoho CRM Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Nurturing
  • Chat/IM
  • SMS

Pros & Cons

Salesforce Sales Cloud Pros & Cons
Pros
  • Customizable, available plug-ins and add-ons that can be fitted into your experience to make it very customized software for various organizations, client support staff have excellent tools ready that can offer you in-depth control, flawless incorporation with Pardot and the ability to save many hours of work as prospect/contact information can sync in almost in realtime based on set up rules, and the availability of an astounding onboarding team that operate with your designated admin employees to make the most use of the software package from almost any level of education of experience.
Cons
  • For non-professionals on Salesforce, you'll require a Salesforce admin or spend many hours on Salesforce for each query or alteration-it's installation process is complex.
Zoho CRM Pros & Cons
Pros
  • Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.
Cons
  • Horrible client care service.

Reviews

Salesforce Sales Cloud Reviews
Top Favorable Review
K
Kenneth
Reviewed on Jul 2, 2021

My present corporation has been using Constant Contact prior to my arrival and it wasn’t managed well due to certain reasons. I joined in during the onboarding process of Salesforce and there years later, we’ve managed to standardize our data, make it uniform and accessible with ease, all with very minimal effort. Emails are arranged to be disseminated once every week depending on the templates initially created by our onboarding process. Further, we’ve managed to move our marketing employees to greater analytical projects that have offered us the edge we required to be on course to make our profit-sharing bonus numbers for once in many years.

Customizable, available plug-ins and add-ons that can be fitted into your experience to make it very customized software for various organizations, client support staff have excellent tools ready that can offer you in-depth control, flawless incorporation with Pardot and the ability to save many hours of work as prospect/contact information can sync in almost in realtime based on set up rules, and the availability of an astounding onboarding team that operate with your designated admin employees to make the most use of the software package from almost any level of education of experience.

Pardot reporting has a few irritating restrictions and at times Salesforce incorporation with plug-ins can be quite hard if they weren’t installed during the original onboarding.

Top Critical Review
C
Charles
Reviewed on Jul 2, 2021

The ability to infer and configure every information you require.

Salesforce exposes everything, every sales information you require or you need can be traced and displayed, and you can arrange your leads and accounts to precisely how you need it.

For non-professionals on Salesforce, you'll require a Salesforce admin or spend many hours on Salesforce for each query or alteration-it's installation process is complex.

Zoho CRM Reviews
Top Favorable Review
M
Michael
Reviewed on Jul 2, 2021

Ideal software with an extremely competitive price, this really aids us to administer our customers information.

Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.

To access the desired information, you have to traverse a lot, and both usability and visibility could be better.

Top Critical Review
C
Charles
Reviewed on Jul 2, 2021

Learning how to install this system took a very long time and the fee for the launch team to perform it locally was very expensive.

Installing the organization with this was cheap and it offers nice functions/features.

Horrible client care service.

Alternatives

Salesforce Sales Cloud Alternatives
8.7
8.6
Zoho CRM Alternatives
8.7
8.6
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Salesforce Sales Cloud vs. Zoho CRM: Detailed Comparison

Salesforce Sales Cloud vs. Zoho CRM Top Ratings & Reviews: Salesforce Sales Cloud

In our rating and review comparison of Salesforce Sales Cloud vs. Zoho CRM, Salesforce Sales Cloud has 97 user reviews and Zoho CRM has 228. The average star rating for Salesforce Sales Cloud is 4.52 while Zoho CRM has an average rating of 4.39. Salesforce Sales Cloud has more positive reviews than Zoho CRM. Comparing Salesforce Sales Cloud vs. Zoho CRM reviews, Salesforce Sales Cloud has stronger overall reviews.

Salesforce Sales Cloud vs. Zoho CRM Best Features & Functionality: Zoho CRM

Salesforce Sales Cloud vs. Zoho CRM both offer a strong set of features and functionality including Customer Management, Lead Management, Supported Channels, Language & Speech, Inventory Management, Reporting & Analytics, Customizable Items, Collaboration Tools, File Management, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Compliance Accreditations, Supported Technologies, After-Sales Service. In our feature comparison of Salesforce Sales Cloud vs. Zoho CRM, Zoho CRM offers more of the most popular features and tools than Salesforce Sales Cloud.

Salesforce Sales Cloud vs. Zoho CRM Best Pricing: Zoho CRM

In our pricing comparison of Salesforce Sales Cloud vs. Zoho CRM, Zoho CRM's pricing starts at N/A/month and is more affordable compared to Zoho CRM's starting cost of N/A/month.

Salesforce Sales Cloud vs. Zoho CRM Best Usability: Salesforce Sales Cloud

Our comparison of Salesforce Sales Cloud vs. Zoho CRM shows that Salesforce Sales Cloud scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. Zoho CRM scores higher in quality of support, but Salesforce Sales Cloud has the best scores overall for system usability.

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