PointClickCare vs. SugarCRM: Which is Best? - Wheelhouse

PointClickCare vs. SugarCRM: Which is Best?

PointClickCare vs. SugarCRM Best Overall: SugarCRM

In our comparison of PointClickCare vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

PointClickCare Quick Info
WH Score:
6.7
Pricing Score:
6.2
Feature Score:
6.2
Usability Score:
6.2
Company Size:Small Business, Mid Market
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

PointClickCare Pricing
Price Range
Contact Us

* Vendor does not share prices.

SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

PointClickCare Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Nurturing
  • Sales/Marketing Calendar
  • Electronic Medical Records (EMR)
  • Revenue Cycle Management (RCM)
  • Treatment Planning
  • Patient Referral Management
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns
SugarCRM Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Nurturing
  • Sales/Marketing Calendar
  • Electronic Medical Records (EMR)
  • Revenue Cycle Management (RCM)
  • Treatment Planning
  • Patient Referral Management
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns

Pros & Cons

PointClickCare Pros & Cons
Pros
    Cons
      SugarCRM Pros & Cons
      Pros
      • Listing all my employees on my business page is easy with it.
      Cons
      • A dated UI, tabs are poorly displayed.

      Reviews

      PointClickCare Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      SugarCRM Reviews
      Top Favorable Review
      C
      Cynthia
      Reviewed on Jul 2, 2021

      General Comments: The big companies will find it very beneficial.

      Listing all my employees on my business page is easy with it.

      Email viewing is not attractive.

      Top Critical Review
      A
      Anne
      Reviewed on Jul 2, 2021

      I have worked with Sugar CRM and created numerous add-ons for consulting projects.

      Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

      A dated UI, tabs are poorly displayed.

      Alternatives

      PointClickCare Alternatives
      8.7
      8.6
      SugarCRM Alternatives
      8.7
      8.6
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      PointClickCare vs. SugarCRM: Detailed Comparison

      PointClickCare vs. SugarCRM Top Ratings & Reviews: SugarCRM

      In our rating and review comparison of PointClickCare vs. SugarCRM, SugarCRM has 39 user reviews and PointClickCare has 0. The average star rating for SugarCRM is 4.07 while PointClickCare has an average rating of 0.0. SugarCRM has more positive reviews than PointClickCare. Comparing PointClickCare vs. SugarCRM reviews, SugarCRM has stronger overall reviews.

      PointClickCare vs. SugarCRM Best Features & Functionality: SugarCRM

      PointClickCare vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of PointClickCare vs. SugarCRM, SugarCRM offers more of the most popular features and tools than PointClickCare.

      PointClickCare vs. SugarCRM Best Pricing: SugarCRM

      In our pricing comparison of PointClickCare vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to SugarCRM's starting cost of $49/month.

      PointClickCare vs. SugarCRM Best Usability: SugarCRM

      Our comparison of PointClickCare vs. SugarCRM shows that SugarCRM scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. PointClickCare scores higher in , but SugarCRM has the best scores overall for system usability.

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