Pipedrive vs. Zoho CRM: Which is Best? - Wheelhouse

Pipedrive vs. Zoho CRM: Which is Best?

Pipedrive vs. Zoho CRM Best Overall: Pipedrive

In our comparison of Pipedrive vs. Zoho CRM, Pipedrive is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Pipedrive Quick Info
WH Score:
8.7
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Zoho CRM Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Pipedrive Pricing
Essential
$9.9
per user / per month
Advanced
$19.9
per user / per month
Professional
$39.9
per user / per month
Enterprise
$59.9
per user / per month
Zoho CRM Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Pipedrive Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Group Email
  • Campaign Builder
  • Activity Logs
  • Service Analytics
  • Call Log Reports
  • Forecasting
  • Revenue Reports
  • Link Tracking
  • Dashboard
  • Email Reports
  • Document Open Tracking
  • Deal Rotting
Zoho CRM Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Group Email
  • Campaign Builder
  • Activity Logs
  • Service Analytics
  • Call Log Reports
  • Forecasting
  • Revenue Reports
  • Link Tracking
  • Dashboard
  • Email Reports
  • Document Open Tracking
  • Deal Rotting

Pros & Cons

Pipedrive Pros & Cons
Pros
  • A very nice app with a very reasonable price and ease of use
  • Customization offers you a great deal of acquisition according to your business needs
  • You can add personalized notes about the opportunities
  • A tool to handle your leads professionally.
Cons
  • Pipedrive is somewhat buggy
  • Limited functions disappoint me a lot.
Zoho CRM Pros & Cons
Pros
  • Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.
Cons
  • Horrible client care service.

Reviews

Pipedrive Reviews
Top Favorable Review
D
Delbert
Reviewed on Jul 2, 2021

General Comments: The system does everything for me. A great helper for me. Bravo!

A very nice app with a very reasonable price and ease of use. Customization offers you a great deal of acquisition according to your business needs. You can add personalized notes about the opportunities. A tool to handle your leads professionally.

Not many cons as such except that it is focused on B2B selling but can be adjusted easily.

Top Critical Review
M
Mickey
Reviewed on Jul 2, 2021

General comments: I would not recommend it. Other products in the market are offering much better results.

A great sales CRM. Visualization and automation are wonderful.

Pipedrive is somewhat buggy. Limited functions disappoint me a lot.

Zoho CRM Reviews
Top Favorable Review
M
Michael
Reviewed on Jul 2, 2021

Ideal software with an extremely competitive price, this really aids us to administer our customers information.

Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.

To access the desired information, you have to traverse a lot, and both usability and visibility could be better.

Top Critical Review
C
Charles
Reviewed on Jul 2, 2021

Learning how to install this system took a very long time and the fee for the launch team to perform it locally was very expensive.

Installing the organization with this was cheap and it offers nice functions/features.

Horrible client care service.

Alternatives

Pipedrive Alternatives
8.7
8.6
Zoho CRM Alternatives
8.7
8.6
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Pipedrive vs. Zoho CRM: Detailed Comparison

Pipedrive vs. Zoho CRM Top Ratings & Reviews: Pipedrive

In our rating and review comparison of Pipedrive vs. Zoho CRM, Pipedrive has 58 user reviews and Zoho CRM has 228. The average star rating for Pipedrive is 4.53 while Zoho CRM has an average rating of 4.39. Pipedrive has more positive reviews than Zoho CRM. Comparing Pipedrive vs. Zoho CRM reviews, Pipedrive has stronger overall reviews.

Pipedrive vs. Zoho CRM Best Features & Functionality: Pipedrive

Pipedrive vs. Zoho CRM both offer a strong set of features and functionality including Customer Management, Lead Management, Email Management, Reporting & Analytics, Supported Channels, Conferencing Capabilities, Cash Flow Management, Inventory Management, Customizable Items, Collaboration Tools, File Management, Supported File Formats, Signature Management, Reminders/Alerts, Systems/Administrative, Sync/Refresh, Project Management Features, Data Management, Data Migration, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Microsoft 365, Google Workspace, Limits, After-Sales Service. In our feature comparison of Pipedrive vs. Zoho CRM, Pipedrive offers more of the most popular features and tools than Zoho CRM.

Pipedrive vs. Zoho CRM Best Pricing: Zoho CRM

In our pricing comparison of Pipedrive vs. Zoho CRM, Zoho CRM's pricing starts at N/A/month and is more affordable compared to Zoho CRM's starting cost of N/A/month.

Pipedrive vs. Zoho CRM Best Usability: Pipedrive

Our comparison of Pipedrive vs. Zoho CRM shows that Pipedrive scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Zoho CRM scores higher in , but Pipedrive has the best scores overall for system usability.

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