Pipedrive vs. Zendesk Sell: Which is Best? - Wheelhouse

Pipedrive vs. Zendesk Sell: Which is Best?

Pipedrive vs. Zendesk Sell Best Overall: Pipedrive

In our comparison of Pipedrive vs. Zendesk Sell, Pipedrive is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Pipedrive Quick Info
WH Score:
8.7
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Zendesk Sell Quick Info
WH Score:
8.2
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Pipedrive Pricing
Essential
$9.9
per user / per month
Advanced
$19.9
per user / per month
Professional
$39.9
per user / per month
Enterprise
$59.9
per user / per month
Zendesk Sell Pricing
Sell Team
$20
per user / per month
Sell Growth
$49
per user / per month
Sell Professional
$99
per user / per month
Sell Enterprise
$150
per user / per month

Features

Pipedrive Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Group Email
  • Campaign Builder
  • Activity Logs
  • Service Analytics
  • Call Log Reports
  • Forecasting
  • Revenue Reports
  • Link Tracking
  • Dashboard
  • Email Reports
  • Document Open Tracking
  • Deal Rotting
Zendesk Sell Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Group Email
  • Campaign Builder
  • Activity Logs
  • Service Analytics
  • Call Log Reports
  • Forecasting
  • Revenue Reports
  • Link Tracking
  • Dashboard
  • Email Reports
  • Document Open Tracking
  • Deal Rotting

Pros & Cons

Pipedrive Pros & Cons
Pros
  • A very nice app with a very reasonable price and ease of use
  • Customization offers you a great deal of acquisition according to your business needs
  • You can add personalized notes about the opportunities
  • A tool to handle your leads professionally.
Cons
  • Pipedrive is somewhat buggy
  • Limited functions disappoint me a lot.
Zendesk Sell Pros & Cons
Pros
  • With great API, you can add customized features
  • It provides a better understanding of the sales process.
Cons
  • It is a bit pricey
  • A few of the features need to be improved.

Reviews

Pipedrive Reviews
Top Favorable Review
D
Delbert
Reviewed on Jul 2, 2021

General Comments: The system does everything for me. A great helper for me. Bravo!

A very nice app with a very reasonable price and ease of use. Customization offers you a great deal of acquisition according to your business needs. You can add personalized notes about the opportunities. A tool to handle your leads professionally.

Not many cons as such except that it is focused on B2B selling but can be adjusted easily.

Top Critical Review
M
Mickey
Reviewed on Jul 2, 2021

General comments: I would not recommend it. Other products in the market are offering much better results.

A great sales CRM. Visualization and automation are wonderful.

Pipedrive is somewhat buggy. Limited functions disappoint me a lot.

Zendesk Sell Reviews
Top Favorable Review
D
David
Reviewed on Jul 2, 2021

Their team is very small and doesn't like to take ideas for their growth.

With great API, you can add customized features. It provides a better understanding of the sales process.

It is a bit pricey. A few of the features need to be improved.

Top Critical Review
D
David
Reviewed on Jul 2, 2021

Their team is very small and doesn't like to take ideas for their growth.

With great API, you can add customized features. It provides a better understanding of the sales process.

It is a bit pricey. A few of the features need to be improved.

Alternatives

Pipedrive Alternatives
8.7
8.6
Zendesk Sell Alternatives
8.7
8.6
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Pipedrive vs. Zendesk Sell: Detailed Comparison

Pipedrive vs. Zendesk Sell Top Ratings & Reviews: Pipedrive

In our rating and review comparison of Pipedrive vs. Zendesk Sell, Pipedrive has 58 user reviews and Zendesk Sell has 28. The average star rating for Pipedrive is 4.53 while Zendesk Sell has an average rating of 4.46. Pipedrive has more positive reviews than Zendesk Sell. Comparing Pipedrive vs. Zendesk Sell reviews, Pipedrive has stronger overall reviews.

Pipedrive vs. Zendesk Sell Best Features & Functionality: Pipedrive

Pipedrive vs. Zendesk Sell both offer a strong set of features and functionality including Customer Management, Lead Management, Email Management, Reporting & Analytics, Supported Channels, Conferencing Capabilities, Cash Flow Management, Inventory Management, Customizable Items, Collaboration Tools, File Management, Supported File Formats, Signature Management, Reminders/Alerts, Systems/Administrative, Sync/Refresh, Project Management Features, Data Management, Data Migration, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Microsoft 365, Google Workspace, Limits, After-Sales Service. In our feature comparison of Pipedrive vs. Zendesk Sell, Pipedrive offers more of the most popular features and tools than Zendesk Sell.

Pipedrive vs. Zendesk Sell Best Pricing: Zendesk Sell

In our pricing comparison of Pipedrive vs. Zendesk Sell, Zendesk Sell's pricing starts at $20/month and is more affordable compared to Pipedrive's starting cost of $9.9/month.

Pipedrive vs. Zendesk Sell Best Usability: Pipedrive

Our comparison of Pipedrive vs. Zendesk Sell shows that Pipedrive scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. Zendesk Sell scores higher in ease of use, but Pipedrive has the best scores overall for system usability.

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