Nimble vs. SugarCRM: Which is Best? - Wheelhouse

Nimble vs. SugarCRM: Which is Best?

Nimble vs. SugarCRM Best Overall: SugarCRM

In our comparison of Nimble vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Nimble Quick Info
WH Score:
8.5
Pricing Score:
8.1
Feature Score:
7.7
Usability Score:
7.7
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Nimble Pricing
Nimble Business
$24.9
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Nimble Features
  • Pipeline Management
  • Lead Enrichment Credits
  • Contact Database
  • Campaign Orchestration
  • Activity Logs
  • Sales Analytics
  • Call Log Reports
  • Forecasting
  • Ticket Automation
  • Sales Automation
  • Chat/IM
  • Email
  • Social Media
  • Q&A
  • Lead-Based Campaigns
SugarCRM Features
  • Pipeline Management
  • Lead Enrichment Credits
  • Contact Database
  • Campaign Orchestration
  • Activity Logs
  • Sales Analytics
  • Call Log Reports
  • Forecasting
  • Ticket Automation
  • Sales Automation
  • Chat/IM
  • Email
  • Social Media
  • Q&A
  • Lead-Based Campaigns

Pros & Cons

Nimble Pros & Cons
Pros
  • Ability to trace my opportunities via the sales cycle, promptly view all communications and tasks, and clients most recent social media posts prior to following up on a call with them, and the Group Messenger aspect lets you to send mails to a group- which is extremely useful.
Cons
  • Terrible client support and when I attempted to send emails to many contacts, it never synced well leading to creation of a conversion as it send the emails to everybody.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Nimble Reviews
Top Favorable Review
I
Iris
Reviewed on Jul 2, 2021

I was able to install and operate the platform quickly and start working with it forthwith.

Ability to trace my opportunities via the sales cycle, promptly view all communications and tasks, and clients most recent social media posts prior to following up on a call with them, and the Group Messenger aspect lets you to send mails to a group- which is extremely useful.

Knowing who received a group message without tagging the personal customer record and sort them out with reports is quite hard. Also, it's not possible to view activity on emails in the customer record.

Top Critical Review
L
Linda
Reviewed on Jul 2, 2021

I fancy Nimble, but the support team takes very long to get issues resolved-it could be better.

I can view other social media from a contact once it is added to Nimble, seeing if the contacts interest is similar to mine is possible thanks to Nimble prospector.

Terrible client support and when I attempted to send emails to many contacts, it never synced well leading to creation of a conversion as it send the emails to everybody.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Nimble Alternatives
8.7
8.6
SugarCRM Alternatives
8.7
8.6
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Nimble vs. SugarCRM: Detailed Comparison

Nimble vs. SugarCRM Top Ratings & Reviews: Nimble

In our rating and review comparison of Nimble vs. SugarCRM, Nimble has 54 user reviews and SugarCRM has 39. The average star rating for Nimble is 4.68 while SugarCRM has an average rating of 4.07. Nimble has more positive reviews than SugarCRM. Comparing Nimble vs. SugarCRM reviews, Nimble has stronger overall reviews.

Nimble vs. SugarCRM Best Features & Functionality: SugarCRM

Nimble vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Reporting & Analytics, Workflow Automation, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of Nimble vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Nimble.

Nimble vs. SugarCRM Best Pricing: SugarCRM

In our pricing comparison of Nimble vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to Nimble's starting cost of $24.9/month.

Nimble vs. SugarCRM Best Usability: SugarCRM

Our comparison of Nimble vs. SugarCRM shows that SugarCRM scores higher in usability for setup & support. Nimble scores higher in ease of use, meets requirements, learning curve, quality of support, ease of admin, but SugarCRM has the best scores overall for system usability.

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