Keap vs. SugarCRM: Which is Best? - Wheelhouse

Keap vs. SugarCRM: Which is Best?

Keap vs. SugarCRM Best Overall: SugarCRM

In our comparison of Keap vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Keap Quick Info
WH Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
8.0
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Keap Pricing
Pro
$129
per month
Max
$199
per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Keap Features
  • Pipeline Management
  • Subscription Management
  • Lead Generation
  • Campaign Orchestration
  • Marketing Analytics
  • Service Analytics
  • ROI Reports
  • A/B Testing
  • Dashboard
  • Lead Scoring
  • Campaign Builder
  • Ticket Automation
  • Sales Automation
  • Chat/IM
  • SMS
SugarCRM Features
  • Pipeline Management
  • Subscription Management
  • Lead Generation
  • Campaign Orchestration
  • Marketing Analytics
  • Service Analytics
  • ROI Reports
  • A/B Testing
  • Dashboard
  • Lead Scoring
  • Campaign Builder
  • Ticket Automation
  • Sales Automation
  • Chat/IM
  • SMS

Pros & Cons

Keap Pros & Cons
Pros
  • Simple and spontaneous in use
  • Learning and navigation are super easy
  • Offering a number of tools to search, organize and evaluate the information in just a wink of an eye
  • It can automate purchasing, emails campaigns and tracking of clients
  • It saves us a lot of time and energy.
Cons
  • It has a steep learning curve
  • The interface seems clunky
  • Hope to get these corrected in the next update.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Keap Reviews
Top Favorable Review
J
Joe
Reviewed on Jul 2, 2021

Simple and spontaneous in use. Learning and navigation are super easy. Offering a number of tools to search, organize and evaluate the information in just a wink of an eye. It can automate purchasing, emails campaigns and tracking of clients. It saves us a lot of time and energy.

Limited sorting and organizing of clients' information.

Top Critical Review
D
Diane
Reviewed on Jul 2, 2021

Overall, love the software. Can't imagine working without it.

I feel very lucky to have Infusionsoft as my partner. Their amazing support is always ready to help. It is like a one-stop-shop for everything you need, CRM, marketing and e-commerce. The email campaigns are great. Out of all the automation tools I've used, Infusionsoft is the best.

It has a steep learning curve. The interface seems clunky. Hope to get these corrected in the next update.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Keap Alternatives
8.7
SugarCRM Alternatives
8.7
Add to Compare

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Keap vs. SugarCRM: Detailed Comparison

Keap vs. SugarCRM Top Ratings & Reviews: Keap

In our rating and review comparison of Keap vs. SugarCRM, Keap has 58 user reviews and SugarCRM has 39. The average star rating for Keap is 4.29 while SugarCRM has an average rating of 4.07. Keap has more positive reviews than SugarCRM. Comparing Keap vs. SugarCRM reviews, Keap has stronger overall reviews.

Keap vs. SugarCRM Best Features & Functionality: SugarCRM

Keap vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Reminders/Alerts, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of Keap vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Keap.

Keap vs. SugarCRM Best Pricing: SugarCRM

In our pricing comparison of Keap vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to Keap's starting cost of $129/month.

Keap vs. SugarCRM Best Usability: SugarCRM

Our comparison of Keap vs. SugarCRM shows that SugarCRM scores higher in usability for setup & support. Keap scores higher in ease of use, meets requirements, learning curve, quality of support, ease of admin, but SugarCRM has the best scores overall for system usability.

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