Intercom vs. Pipedrive: Which is Best? - Wheelhouse

Intercom vs. Pipedrive: Which is Best?

Intercom vs. Pipedrive Best Overall: Pipedrive

In our comparison of Intercom vs. Pipedrive, Pipedrive is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Intercom Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
7.9
Usability Score:
7.1
Company Size:All Sizes
Platforms:
Pipedrive Quick Info
WH Score:
8.7
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Intercom Pricing
Essential
$29
per user / per month
Advanced
$85
per user / per month
Expert
$132
per user / per month
Pipedrive Pricing
Essential
$9.9
per user / per month
Advanced
$19.9
per user / per month
Professional
$39.9
per user / per month
Enterprise
$59.9
per user / per month

Features

Intercom Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Product Tour/Demo
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Attribution
  • Lead Nurturing
  • Shared Inbox
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer
Pipedrive Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Product Tour/Demo
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Attribution
  • Lead Nurturing
  • Shared Inbox
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer

Pros & Cons

Intercom Pros & Cons
Pros
    Cons
      Pipedrive Pros & Cons
      Pros
      • A very nice app with a very reasonable price and ease of use
      • Customization offers you a great deal of acquisition according to your business needs
      • You can add personalized notes about the opportunities
      • A tool to handle your leads professionally.
      Cons
      • Pipedrive is somewhat buggy
      • Limited functions disappoint me a lot.

      Reviews

      Intercom Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Pipedrive Reviews
      Top Favorable Review
      D
      Delbert
      Reviewed on Jul 2, 2021

      General Comments: The system does everything for me. A great helper for me. Bravo!

      A very nice app with a very reasonable price and ease of use. Customization offers you a great deal of acquisition according to your business needs. You can add personalized notes about the opportunities. A tool to handle your leads professionally.

      Not many cons as such except that it is focused on B2B selling but can be adjusted easily.

      Top Critical Review
      M
      Mickey
      Reviewed on Jul 2, 2021

      General comments: I would not recommend it. Other products in the market are offering much better results.

      A great sales CRM. Visualization and automation are wonderful.

      Pipedrive is somewhat buggy. Limited functions disappoint me a lot.

      Alternatives

      Intercom Alternatives
      8.7
      8.6
      Pipedrive Alternatives
      8.7
      8.6
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      Intercom vs. Pipedrive: Detailed Comparison

      Intercom vs. Pipedrive Top Ratings & Reviews: Pipedrive

      In our rating and review comparison of Intercom vs. Pipedrive, Pipedrive has 58 user reviews and Intercom has 0. The average star rating for Pipedrive is 4.53 while Intercom has an average rating of 0.0. Pipedrive has more positive reviews than Intercom. Comparing Intercom vs. Pipedrive reviews, Pipedrive has stronger overall reviews.

      Intercom vs. Pipedrive Best Features & Functionality: Pipedrive

      Intercom vs. Pipedrive both offer a strong set of features and functionality including Customer Management, Lead Management, Email Management, Reporting & Analytics, Collaboration Tools, Supported Channels, Conferencing Capabilities, Cash Flow Management, Inventory Management, Customizable Items, File Management, Supported File Formats, Signature Management, Reminders/Alerts, Systems/Administrative, Sync/Refresh, Project Management Features, Data Management, Data Migration, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Microsoft 365, Google Workspace, Limits, After-Sales Service. In our feature comparison of Intercom vs. Pipedrive, Pipedrive offers more of the most popular features and tools than Intercom.

      Intercom vs. Pipedrive Best Pricing: Intercom

      In our pricing comparison of Intercom vs. Pipedrive, Intercom's pricing starts at $29/month and is more affordable compared to Pipedrive's starting cost of $9.9/month.

      Intercom vs. Pipedrive Best Usability: Pipedrive

      Our comparison of Intercom vs. Pipedrive shows that Pipedrive scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Intercom scores higher in , but Pipedrive has the best scores overall for system usability.

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