Insightly vs. Intercom: Which is Best? - Wheelhouse

Insightly vs. Intercom: Which is Best?

Insightly vs. Intercom Best Overall: Insightly

In our comparison of Insightly vs. Intercom, Insightly is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Insightly Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Intercom Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
7.9
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

Insightly Pricing
Plus
$29
per user / per month
Professional
$49
per user / per month
Enterprise
$99
per user / per month
Intercom Pricing
Essential
$29
per user / per month
Advanced
$85
per user / per month
Expert
$132
per user / per month

Features

Insightly Features
  • Customer Profiling
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Lead Generation
  • Lead Distribution
  • Virtual Event Planning
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer
  • Ticket Sharing
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Generative AI
Intercom Features
  • Customer Profiling
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Lead Generation
  • Lead Distribution
  • Virtual Event Planning
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer
  • Ticket Sharing
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Generative AI

Pros & Cons

Insightly Pros & Cons
Pros
  • Contacting my links and clients, integration with Outlook, and a lot of opportunities are loved by me.
Cons
  • It is buggy, the user interface is old fashioned, poor customer support, very very expensive, and no tutorials or guides are available online.
Intercom Pros & Cons
Pros
    Cons

      Reviews

      Insightly Reviews
      Top Favorable Review
      W
      William
      Reviewed on Jul 2, 2021

      It is a great organizer that reminds you of what you need to do.

      Contacting my links and clients, integration with Outlook, and a lot of opportunities are loved by me.

      I wish their customer service gets better. Emails also need an update.

      Top Critical Review
      M
      Michael
      Reviewed on Jul 2, 2021

      My company was already using it so I used it too.

      It is buggy, the user interface is old fashioned, poor customer support, very very expensive, and no tutorials or guides are available online.

      Intercom Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      Insightly Alternatives
      8.7
      8.6
      Intercom Alternatives
      8.7
      8.6
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      Insightly vs. Intercom: Detailed Comparison

      Insightly vs. Intercom Top Ratings & Reviews: Insightly

      In our rating and review comparison of Insightly vs. Intercom, Insightly has 105 user reviews and Intercom has 0. The average star rating for Insightly is 4.06 while Intercom has an average rating of 0.0. Insightly has more positive reviews than Intercom. Comparing Insightly vs. Intercom reviews, Insightly has stronger overall reviews.

      Insightly vs. Intercom Best Features & Functionality: Insightly

      Insightly vs. Intercom both offer a strong set of features and functionality including Customer Management, Lead Management, Event Management, Reporting & Analytics, Collaboration Tools, Supported Channels, Accounting Features, Customizable Items, File Management, Project Management Features, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, After-Sales Service. In our feature comparison of Insightly vs. Intercom, Insightly offers more of the most popular features and tools than Intercom.

      Insightly vs. Intercom Best Pricing: Intercom

      In our pricing comparison of Insightly vs. Intercom, Intercom's pricing starts at $29/month and is more affordable compared to Intercom's starting cost of $29/month.

      Insightly vs. Intercom Best Usability: Insightly

      Our comparison of Insightly vs. Intercom shows that Insightly scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Intercom scores higher in , but Insightly has the best scores overall for system usability.

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