GoTo Resolve vs. ServiceDesk Plus: Which is Best?

GoTo Resolve vs. ServiceDesk Plus: Which is Best?

GoTo Resolve vs. ServiceDesk Plus Best Overall: GoTo Resolve

In our comparison of GoTo Resolve vs. ServiceDesk Plus, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

GoTo Resolve Quick Info
WH Score:
9.2
Pricing Score:
8.8
Feature Score:
9.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:
ServiceDesk Plus Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

GoTo Resolve Pricing
Free
Free
per month
Standard
$57
per month
Premium
Contact Us
Remote Support
$40
per month
ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month

Features

GoTo Resolve Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing
ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing

Pros & Cons

GoTo Resolve Pros & Cons
Pros
  • File transferring and third party device control.
Cons
  • None.
ServiceDesk Plus Pros & Cons
Pros
  • Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
Cons
  • Updates should be available at a click
  • But updates are difficult and too many
  • Customer support is not prompt
  • The cost involved in buying related apps like Zoho reporting.

Reviews

GoTo Resolve Reviews
Top Favorable Review
C
Christine
Reviewed on Jul 2, 2021

IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.

File transferring and third party device control

Have to download each time

Top Critical Review
V
Valerie
Reviewed on Jul 2, 2021

I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.

Easy to navigate, and mobile version

None

ServiceDesk Plus Reviews
Top Favorable Review
A
Antonia
Reviewed on Jul 2, 2021

Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.

It doesn’t notify you after a ticket has expired or has been open for a certain number of days.

Top Critical Review
E
Edward
Reviewed on Jul 2, 2021

After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.

The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.

Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.

Alternatives

GoTo Resolve Alternatives
ServiceDesk Plus Alternatives
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GoTo Resolve vs. ServiceDesk Plus: Detailed Comparison

GoTo Resolve vs. ServiceDesk Plus Top Ratings & Reviews: ServiceDesk Plus

In our rating and review comparison of GoTo Resolve vs. ServiceDesk Plus, ServiceDesk Plus has 30 user reviews and GoTo Resolve has 17. The average star rating for ServiceDesk Plus is 4.43 while GoTo Resolve has an average rating of 4.11. ServiceDesk Plus has more positive reviews than GoTo Resolve. Comparing GoTo Resolve vs. ServiceDesk Plus reviews, ServiceDesk Plus has stronger overall reviews.

GoTo Resolve vs. ServiceDesk Plus Best Features & Functionality: GoTo Resolve

GoTo Resolve vs. ServiceDesk Plus both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Identity and Access Management (IAM), Workflow Automation, Reporting & Analytics, Recording , Supported Channels, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Customizable Items, Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits, Asset Management. In our feature comparison of GoTo Resolve vs. ServiceDesk Plus, GoTo Resolve offers more of the most popular features and tools than ServiceDesk Plus.

GoTo Resolve vs. ServiceDesk Plus Best Pricing: ServiceDesk Plus

In our pricing comparison of GoTo Resolve vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to ServiceDesk Plus's starting cost of $10/month.

GoTo Resolve vs. ServiceDesk Plus Best Usability: GoTo Resolve

Our comparison of GoTo Resolve vs. ServiceDesk Plus shows that GoTo Resolve scores higher in usability for setup & support, quality of support, ease of admin. ServiceDesk Plus scores higher in ease of use, meets requirements, learning curve, but GoTo Resolve has the best scores overall for system usability.

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