In our comparison of GoTo Contact Center vs. RingCentral Contact Center, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
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In our rating and review comparison of GoTo Contact Center vs. RingCentral Contact Center, GoTo Contact Center has 2 user reviews and RingCentral Contact Center has 27. The average star rating for GoTo Contact Center is 4.5 while RingCentral Contact Center has an average rating of 4. GoTo Contact Center has more positive reviews than RingCentral Contact Center. Comparing GoTo Contact Center vs. RingCentral Contact Center reviews, GoTo Contact Center has stronger overall reviews.
GoTo Contact Center vs. RingCentral Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Contact Management, Customizable Items, Collaboration Tools, Systems/Administrative, Sync/Refresh, Data Migration, Identity and Access Management (IAM), Cybersecurity Features, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Adobe, Zoho, Compliance Accreditations, After-Sales Service. In our feature comparison of GoTo Contact Center vs. RingCentral Contact Center, GoTo Contact Center offers more of the most popular features and tools than RingCentral Contact Center.
In our pricing comparison of GoTo Contact Center vs. RingCentral Contact Center, RingCentral Contact Center's pricing starts at N/A/month and is more affordable compared to RingCentral Contact Center's starting cost of N/A/month.
Our comparison of GoTo Contact Center vs. RingCentral Contact Center shows that GoTo Contact Center scores higher in usability for ease of use, ease of admin. RingCentral Contact Center scores higher in meets requirements, learning curve, setup & support, quality of support, but GoTo Contact Center has the best scores overall for system usability.
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