In our comparison of Genesys vs. ICTBroadcast, ICTBroadcast is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.
No notable issues with ICTBroadcast; tasks are simple and gratifying.
I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.
ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.
There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.
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In our rating and review comparison of Genesys vs. ICTBroadcast, ICTBroadcast has 20 user reviews and Genesys has 36. The average star rating for ICTBroadcast is 4.75 while Genesys has an average rating of 3.88. ICTBroadcast has more positive reviews than Genesys. Comparing Genesys vs. ICTBroadcast reviews, ICTBroadcast has stronger overall reviews.
Genesys vs. ICTBroadcast both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Cash Flow Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Systems/Administrative. In our feature comparison of Genesys vs. ICTBroadcast, ICTBroadcast offers more of the most popular features and tools than Genesys.
In our pricing comparison of Genesys vs. ICTBroadcast, ICTBroadcast's pricing starts at 0/month and is more affordable compared to ICTBroadcast's starting cost of 0/month.
Our comparison of Genesys vs. ICTBroadcast shows that ICTBroadcast scores higher in usability for ease of use, meets requirements, setup & support, quality of support. Genesys scores higher in learning curve, ease of admin, but ICTBroadcast has the best scores overall for system usability.
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