In our comparison of Five9 vs. Genesys, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
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In our rating and review comparison of Five9 vs. Genesys, Five9 has 73 user reviews and Genesys has 38. The average star rating for Five9 is 4.32 while Genesys has an average rating of 3.92. Five9 has more positive reviews than Genesys. Comparing Five9 vs. Genesys reviews, Five9 has stronger overall reviews.
Five9 vs. Genesys both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Chat/IM Management, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Collaboration Tools, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Five9 vs. Genesys, Five9 offers more of the most popular features and tools than Genesys.
In our pricing comparison of Five9 vs. Genesys, Genesys's pricing starts at $75/month and is more affordable compared to Genesys's starting cost of $75/month.
Our comparison of Five9 vs. Genesys shows that Five9 scores higher in usability for ease of use, meets requirements, quality of support. Genesys scores higher in learning curve, setup & support, ease of admin, but Five9 has the best scores overall for system usability.
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