Elementool vs. GoTo Resolve: Which is Best? - Wheelhouse

Elementool vs. GoTo Resolve: Which is Best?

Elementool vs. GoTo Resolve Best Overall: GoTo Resolve

In our comparison of Elementool vs. GoTo Resolve, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Elementool Quick Info
WH Score:
5.6
Pricing Score:
5.5
Feature Score:
6.5
Usability Score:
5.3
Company Size:Small Business, Mid Market
Platforms:
GoTo Resolve Quick Info
WH Score:
9.2
Pricing Score:
8.8
Feature Score:
9.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

Elementool Pricing
Elementool Help Desk
$89.99
per user / per month
GoTo Resolve Pricing
Free
Free
per month
Standard
$57
per month
Premium
Contact Us
Remote Support
$40
per month

Features

Elementool Features
  • Ticket Assign
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Split
  • Ticket Lifecycle Management
  • Agent Console
  • Centralized Console
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
GoTo Resolve Features
  • Ticket Assign
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Split
  • Ticket Lifecycle Management
  • Agent Console
  • Centralized Console
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling

Pros & Cons

Elementool Pros & Cons
Pros
    Cons
      GoTo Resolve Pros & Cons
      Pros
      • File transferring and third party device control.
      Cons
      • None.

      Reviews

      Elementool Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      GoTo Resolve Reviews
      Top Favorable Review
      C
      Christine
      Reviewed on Jul 2, 2021

      IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.

      File transferring and third party device control

      Have to download each time

      Top Critical Review
      V
      Valerie
      Reviewed on Jul 2, 2021

      I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.

      Easy to navigate, and mobile version

      None

      Alternatives

      Elementool Alternatives
      GoTo Resolve Alternatives
      Add to Compare

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      Elementool vs. GoTo Resolve: Detailed Comparison

      Elementool vs. GoTo Resolve Top Ratings & Reviews: GoTo Resolve

      In our rating and review comparison of Elementool vs. GoTo Resolve, GoTo Resolve has 17 user reviews and Elementool has 0. The average star rating for GoTo Resolve is 4.11 while Elementool has an average rating of 0.0. GoTo Resolve has more positive reviews than Elementool. Comparing Elementool vs. GoTo Resolve reviews, GoTo Resolve has stronger overall reviews.

      Elementool vs. GoTo Resolve Best Features & Functionality: GoTo Resolve

      Elementool vs. GoTo Resolve both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Identity and Access Management (IAM), Workflow Automation, Reporting & Analytics, Recording , Supported Channels, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Customizable Items, Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of Elementool vs. GoTo Resolve, GoTo Resolve offers more of the most popular features and tools than Elementool.

      Elementool vs. GoTo Resolve Best Pricing: GoTo Resolve

      In our pricing comparison of Elementool vs. GoTo Resolve, GoTo Resolve's pricing starts at Free/month and is more affordable compared to GoTo Resolve's starting cost of Free/month.

      Elementool vs. GoTo Resolve Best Usability: GoTo Resolve

      Our comparison of Elementool vs. GoTo Resolve shows that GoTo Resolve scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Elementool scores higher in , but GoTo Resolve has the best scores overall for system usability.

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