Crystal PM vs. eClinicalWorks: Which is Best?

Crystal PM vs. eClinicalWorks: Which is Best?

Crystal PM vs. eClinicalWorks Best Overall: eClinicalWorks

In our comparison of Crystal PM vs. eClinicalWorks, eClinicalWorks is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Crystal PM Quick Info
WH Score:
8.1
Pricing Score:
7.7
Feature Score:
7.5
Usability Score:
7.8
Company Size:Mid Market, Large Market
Platforms:
eClinicalWorks Quick Info
WH Score:
9.1
Pricing Score:
8.2
Feature Score:
9.1
Usability Score:
8.4
Company Size:All Sizes
Platforms:

Pricing

Crystal PM Pricing
Cloud Version
Contact Us
In Office Version
$9995
per year
eClinicalWorks Pricing
EHR Only
$499
per user / per month
EHR with Practice Management
$599
per user / per month

Features

Crystal PM Features
  • Electronic Medical Records (EMR)
  • Electronic Prescriptions
  • Treatment Planning
  • Discharge Planning
  • Patient Referral Management
  • Problem List
  • Eligibility Verification
  • Invoicing & Billing
  • Receivables & Collections
  • Digital Forms
  • Dashboard
  • Billing Reports
  • Role Based Access Control (RBAC)
  • Phone Support
  • Email Support
eClinicalWorks Features
  • Electronic Medical Records (EMR)
  • Electronic Prescriptions
  • Treatment Planning
  • Discharge Planning
  • Patient Referral Management
  • Problem List
  • Eligibility Verification
  • Invoicing & Billing
  • Receivables & Collections
  • Digital Forms
  • Dashboard
  • Billing Reports
  • Role Based Access Control (RBAC)
  • Phone Support
  • Email Support

Pros & Cons

Crystal PM Pros & Cons
Pros
  • Simple Practice is user-friendly and highly customizable, enabling easy access to essential data.
Cons
  • The system could benefit from having more staff trained in Canadian healthcare to better adapt the program to local requirements.
eClinicalWorks Pros & Cons
Pros
  • It is adaptable, dependable, using it is simple, it has additional features, and client support is good.
Cons
  • Terrible support-extremely slow response
  • Bugs are all over the software and very minimal processes (if any) were thought through.

Reviews

Crystal PM Reviews
Top Favorable Review
W
Wilber
Reviewed on Jul 2, 2021

Utilize the preset templates to expedite the completion of exams and reduce repetitive tasks. However, be prepared for the potential need to navigate through multiple pages during the exam process."

Simple Practice is user-friendly and highly customizable, enabling easy access to essential data.

The process of completing one exam requires navigating through multiple pages and clicks, which can be time-consuming.

Top Critical Review
R
Richard
Reviewed on Jul 2, 2021

The owners and staff are supportive and make an effort to accommodate your preferences. However, if you are in a Canadian healthcare setting, ensure that the system is well-suited to your specific needs."

Crystal PM efficiently transferred the old data without any issues. It is easy to use and allows for editing exams, providing flexibility in documentation.

The system could benefit from having more staff trained in Canadian healthcare to better adapt the program to local requirements.

eClinicalWorks Reviews
Top Favorable Review
A
Angela
Reviewed on Jul 2, 2021

It is adaptable, dependable, using it is simple, it has additional features, and client support is good

Very expensive.

Top Critical Review
W
William
Reviewed on Jul 2, 2021

By the time of going live, plenty of installation work remained forcing us to postpone the process by two months. After going live and using it for one year, most of our patients leave as it is full of bugs. Overall, the experience of patients has become very confusing and horrible. It is full of incorrect reminders and its portal is glitched. Investing in this software will cost you your money and patients.

It has many useful features, and if everything really functioned well, it would be extremely simple and customizable to use.

Terrible support-extremely slow response. Bugs are all over the software and very minimal processes (if any) were thought through.

Alternatives

Crystal PM Alternatives
eClinicalWorks Alternatives
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Crystal PM vs. eClinicalWorks: Detailed Comparison

Crystal PM vs. eClinicalWorks Top Ratings & Reviews: Crystal PM

In our rating and review comparison of Crystal PM vs. eClinicalWorks, Crystal PM has 8 user reviews and eClinicalWorks has 69. The average star rating for Crystal PM is 4 while eClinicalWorks has an average rating of 3.40. Crystal PM has more positive reviews than eClinicalWorks. Comparing Crystal PM vs. eClinicalWorks reviews, Crystal PM has stronger overall reviews.

Crystal PM vs. eClinicalWorks Best Features & Functionality: eClinicalWorks

Crystal PM vs. eClinicalWorks both offer a strong set of features and functionality including Medical Practice Management Features, Patient Management, eRX, Medical Charting, Insurance Claim Management, Accounting Features, Cash Flow Management, Portal Types, Language & Speech, Collaboration Tools, File Management, Appointments/Scheduling, Reminders/Alerts, Workflow Automation, Reporting & Analytics, Sync/Refresh, Disaster Recovery, After-Sales Service. In our feature comparison of Crystal PM vs. eClinicalWorks, eClinicalWorks offers more of the most popular features and tools than Crystal PM.

Crystal PM vs. eClinicalWorks Best Pricing: eClinicalWorks

In our pricing comparison of Crystal PM vs. eClinicalWorks, eClinicalWorks's pricing starts at $499/month and is more affordable compared to eClinicalWorks's starting cost of $499/month.

Crystal PM vs. eClinicalWorks Best Usability: eClinicalWorks

Our comparison of Crystal PM vs. eClinicalWorks shows that eClinicalWorks scores higher in usability for ease of use, quality of support, ease of admin. Crystal PM scores higher in meets requirements, learning curve, setup & support, but eClinicalWorks has the best scores overall for system usability.

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