Bitrix24 vs. SugarCRM: Which is Best? - Wheelhouse

Bitrix24 vs. SugarCRM: Which is Best?

Bitrix24 vs. SugarCRM Best Overall: SugarCRM

In our comparison of Bitrix24 vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Bitrix24 Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
7.3
Usability Score:
7.1
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Bitrix24 Pricing
Free
Free
per month
Basic
$49
per month
Standard
$99
per month
Professional
$199
per month
Enterprise
$399
per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Bitrix24 Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Lead Registration
  • Lead Aggregation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Create Tasks
  • Assign Tasks
  • Share Tasks
SugarCRM Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Lead Registration
  • Lead Aggregation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Create Tasks
  • Assign Tasks
  • Share Tasks

Pros & Cons

Bitrix24 Pros & Cons
Pros
    Cons
      SugarCRM Pros & Cons
      Pros
      • Listing all my employees on my business page is easy with it.
      Cons
      • A dated UI, tabs are poorly displayed.

      Reviews

      Bitrix24 Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      SugarCRM Reviews
      Top Favorable Review
      C
      Cynthia
      Reviewed on Jul 2, 2021

      General Comments: The big companies will find it very beneficial.

      Listing all my employees on my business page is easy with it.

      Email viewing is not attractive.

      Top Critical Review
      A
      Anne
      Reviewed on Jul 2, 2021

      I have worked with Sugar CRM and created numerous add-ons for consulting projects.

      Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

      A dated UI, tabs are poorly displayed.

      Alternatives

      Bitrix24 Alternatives
      8.7
      8.6
      SugarCRM Alternatives
      8.7
      8.6
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      Bitrix24 vs. SugarCRM: Detailed Comparison

      Bitrix24 vs. SugarCRM Top Ratings & Reviews: SugarCRM

      In our rating and review comparison of Bitrix24 vs. SugarCRM, SugarCRM has 39 user reviews and Bitrix24 has 0. The average star rating for SugarCRM is 4.07 while Bitrix24 has an average rating of 0.0. SugarCRM has more positive reviews than Bitrix24. Comparing Bitrix24 vs. SugarCRM reviews, SugarCRM has stronger overall reviews.

      Bitrix24 vs. SugarCRM Best Features & Functionality: SugarCRM

      Bitrix24 vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Reporting & Analytics, Workflow Automation, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Help Desk Features, Limits, Supported Technologies. In our feature comparison of Bitrix24 vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Bitrix24.

      Bitrix24 vs. SugarCRM Best Pricing: SugarCRM

      In our pricing comparison of Bitrix24 vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to SugarCRM's starting cost of $49/month.

      Bitrix24 vs. SugarCRM Best Usability: SugarCRM

      Our comparison of Bitrix24 vs. SugarCRM shows that SugarCRM scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Bitrix24 scores higher in , but SugarCRM has the best scores overall for system usability.

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