BIGContacts vs. SugarCRM: Which is Best? - Wheelhouse

BIGContacts vs. SugarCRM: Which is Best?

BIGContacts vs. SugarCRM Best Overall: SugarCRM

In our comparison of BIGContacts vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

BIGContacts Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

BIGContacts Pricing
Free
Free
per month
Business
$19.99
per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

BIGContacts Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Up-Sell/Cross-Sell Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Distribution
  • Lead Aggregation
  • Lead Attribution
  • Lead Nurturing
SugarCRM Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Up-Sell/Cross-Sell Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Distribution
  • Lead Aggregation
  • Lead Attribution
  • Lead Nurturing

Pros & Cons

BIGContacts Pros & Cons
Pros
    Cons
      SugarCRM Pros & Cons
      Pros
      • Listing all my employees on my business page is easy with it.
      Cons
      • A dated UI, tabs are poorly displayed.

      Reviews

      BIGContacts Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      SugarCRM Reviews
      Top Favorable Review
      C
      Cynthia
      Reviewed on Jul 2, 2021

      General Comments: The big companies will find it very beneficial.

      Listing all my employees on my business page is easy with it.

      Email viewing is not attractive.

      Top Critical Review
      A
      Anne
      Reviewed on Jul 2, 2021

      I have worked with Sugar CRM and created numerous add-ons for consulting projects.

      Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

      A dated UI, tabs are poorly displayed.

      Alternatives

      BIGContacts Alternatives
      8.7
      8.6
      SugarCRM Alternatives
      8.7
      8.6
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      BIGContacts vs. SugarCRM: Detailed Comparison

      BIGContacts vs. SugarCRM Top Ratings & Reviews: SugarCRM

      In our rating and review comparison of BIGContacts vs. SugarCRM, SugarCRM has 39 user reviews and BIGContacts has 0. The average star rating for SugarCRM is 4.07 while BIGContacts has an average rating of 0.0. SugarCRM has more positive reviews than BIGContacts. Comparing BIGContacts vs. SugarCRM reviews, SugarCRM has stronger overall reviews.

      BIGContacts vs. SugarCRM Best Features & Functionality: SugarCRM

      BIGContacts vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of BIGContacts vs. SugarCRM, SugarCRM offers more of the most popular features and tools than BIGContacts.

      BIGContacts vs. SugarCRM Best Pricing: SugarCRM

      In our pricing comparison of BIGContacts vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to SugarCRM's starting cost of $49/month.

      BIGContacts vs. SugarCRM Best Usability: SugarCRM

      Our comparison of BIGContacts vs. SugarCRM shows that SugarCRM scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. BIGContacts scores higher in , but SugarCRM has the best scores overall for system usability.

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