In our comparison of BeyondTrust vs. Help Lightning, BeyondTrust is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.
File sharing, remote sessions and customization
None
Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.
Accessible and no hardware required
Adoption curve for seasoned technicians
BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.
BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.
One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.
Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.
Accessible and no hardware required
Adoption curve for seasoned technicians
A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.
File sharing, remote sessions and customization
None
BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.
BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.
One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.
Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.
Accessible and no hardware required
Adoption curve for seasoned technicians
Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.
Accessible and no hardware required
Adoption curve for seasoned technicians
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In our rating and review comparison of BeyondTrust vs. Help Lightning, BeyondTrust has 91 user reviews and Help Lightning has 22. The average star rating for BeyondTrust is 4.60 while Help Lightning has an average rating of 4.45. BeyondTrust has more positive reviews than Help Lightning. Comparing BeyondTrust vs. Help Lightning reviews, BeyondTrust has stronger overall reviews.
BeyondTrust vs. Help Lightning both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Third-Party Integrations, Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of BeyondTrust vs. Help Lightning, BeyondTrust offers more of the most popular features and tools than Help Lightning.
In our pricing comparison of BeyondTrust vs. Help Lightning, Help Lightning's pricing starts at N/A/month and is more affordable compared to Help Lightning's starting cost of N/A/month.
Our comparison of BeyondTrust vs. Help Lightning shows that BeyondTrust scores higher in usability for learning curve, setup & support, quality of support. Help Lightning scores higher in ease of use, meets requirements, ease of admin, but BeyondTrust has the best scores overall for system usability.
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