Act! vs. CRMNEXT: Which is Best? - Wheelhouse

Act! vs. CRMNEXT: Which is Best?

Act! vs. CRMNEXT Best Overall: Act!

In our comparison of Act! vs. CRMNEXT, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
CRMNEXT Quick Info
WH Score:
8.3
Pricing Score:
7.5
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
CRMNEXT Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Distribution
  • Dashboard
  • KPI Tracking
  • Update/Patch Automation
  • Social Media
  • Call Lists
  • Product Catalog
  • Customer/Client Portal
  • Custom Fields
  • Custom Tables
  • Workflow Management
CRMNEXT Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Lead Distribution
  • Dashboard
  • KPI Tracking
  • Update/Patch Automation
  • Social Media
  • Call Lists
  • Product Catalog
  • Customer/Client Portal
  • Custom Fields
  • Custom Tables
  • Workflow Management

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
CRMNEXT Pros & Cons
Pros
  • One feature that our team particularly appreciated was the workflow management capability of CRMnext, which allowed us to handle multiple resources in the most efficient and effective manner
  • Additionally, the document storage feature proved to be equally valuable in our operations.
Cons
  • I believe the dashboards and reports could be more user-friendly and intuitive
  • Automating the daily reports can be challenging.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

CRMNEXT Reviews
Top Favorable Review
S
Selina
Reviewed on Jul 2, 2021

Overall, the experience with CRMnext has been quite positive, and it offers a comprehensive set of features that meet all the requirements of a CRM tool.

One feature that our team particularly appreciated was the workflow management capability of CRMnext, which allowed us to handle multiple resources in the most efficient and effective manner. Additionally, the document storage feature proved to be equally valuable in our operations.

Occasionally, while using this software, we encountered complexity in navigating through different screens, and certain functionalities were challenging to grasp, especially for new users. Providing training to newcomers became an additional responsibility.

Top Critical Review
M
Malik
Reviewed on Jul 2, 2021

The product helps in managing the sales pipeline, generating sales forecasts, and organizing sales activities."

I appreciate the ability to gather leads from various sources such as websites, marketing campaigns, and landing pages, and consolidate them onto a unified platform.

I believe the dashboards and reports could be more user-friendly and intuitive. Automating the daily reports can be challenging.

Alternatives

Act! Alternatives
8.6
CRMNEXT Alternatives
8.6
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Act! vs. CRMNEXT: Detailed Comparison

Act! vs. CRMNEXT Top Ratings & Reviews: CRMNEXT

In our rating and review comparison of Act! vs. CRMNEXT, CRMNEXT has 5 user reviews and Act! has 141. The average star rating for CRMNEXT is 4.2 while Act! has an average rating of 4.03. CRMNEXT has more positive reviews than Act!. Comparing Act! vs. CRMNEXT reviews, CRMNEXT has stronger overall reviews.

Act! vs. CRMNEXT Best Features & Functionality: Act!

Act! vs. CRMNEXT both offer a strong set of features and functionality including Customer Management, Contact Management, Reporting & Analytics, Workflow Automation, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. CRMNEXT, Act! offers more of the most popular features and tools than CRMNEXT.

Act! vs. CRMNEXT Best Pricing: CRMNEXT

In our pricing comparison of Act! vs. CRMNEXT, CRMNEXT's pricing starts at N/A/month and is more affordable compared to CRMNEXT's starting cost of N/A/month.

Act! vs. CRMNEXT Best Usability: Act!

Our comparison of Act! vs. CRMNEXT shows that Act! scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. CRMNEXT scores higher in meets requirements, but Act! has the best scores overall for system usability.

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