Workforce Management (WFM) Software

Workforce Management (WFM) software provides tools and features that help organizations efficiently manage and automate employee time, optimize labor forecasting, facilitate self-service for both employees and managers, and ensure workplace compliance and safety.

Effective workforce management involves all efforts that go into maintaining a productive and cost-effective workforce. This includes tasks such as properly staffing and coordinating projects to ensure efficient labor coverage and timing. WFM also includes functions such as automating time tracking for hourly and contingent employees, managing employee absences or leaves, and simplifying compliance with labor laws and reporting requirements.

WFM tools are typically part of modern Human Capital Management (HCM) solutions, so that data and workflows alike suffer from no silos, and always help organizations facilitate seamless collaboration throughout the employee lifecycle.

Key Features and Functionalities of Workforce Management Tools

• Labor Forecasting: WFM tools provide labor forecasting tools to help organizations predict and plan staffing needs and minimize labor disruptions due to changes in customer demand, holiday rushes, or weather conditions.
• Employee Scheduling: Workforce Management solutions provide employee scheduling tools to help organizations create schedules based on employee availability, skills, preferences, and experience. Using these tools, employees can also trade shifts and minimize gaps in coverage.
• Time Tracking: WFM solutions collect data from sources like Time and Attendance software, mobile apps, web-based timesheets, and POS devices to automatically apply an organization’s custom business rules for efficient payroll processing.
• Absence & Leave Management: WFM software helps organizations easily and efficiently manage employee Paid Time Off (PTO) and extended absences, including those covered by the Family Medical Leave Act (FMLA).
• Overtime Management: WFM systems help organizations manage overtime fairly and prevent excess payroll costs by alerting organizations when employee hours are close to exceeding regular time allotments, or if employees have worked extra, unauthorized hours.
• Employee Reporting & Analytics: Workforce Management solutions provide customized dashboards and reports that help organizations analyze historical trends and make scheduling adjustments as necessary.
• Compliance Tools: WFM software helps organizations simplify adherence to wage and labor laws as well as regulatory compliance by configuring work and pay rules within the system.
• Mobile Apps: Leading WFM tools provide mobile access or apps that enable organizations to fill shift vacancies or make scheduling adjustments, on a self-serve basis.