Large Language Models (LLMs)

What are Large Language Models (LLMs)?

Large Language Models (LLMs) are a type of foundational Artificial Intelligence (AI) model that is trained on vast amounts of data. This enables them to comprehend and generate natural language and other content, to complete diverse tasks. LLMs are the foundation of generative AI tools that can understand and generate human-like text based on extensive training data. They can translate languages, answer questions with relevant, contextual responses, summarize large text files, and generate content or code.

LLMs are trained on billions of parameters to accurately capture complex language patterns and nuances to power chatbots and virtual assistants, aid in research, and perform contextual translations.

Key Use Cases of LLMs

The key use cases of LLMs include the following:

  • Conversational Chatbots: LLM chatbots leverage the extensive datasets they’ve been trained on, and power Natural Language Processing (NLP) tools to accurately understand and respond to customer inquiries, provide 24/7 customer support, provide recommendations, and guide customers through processes without human intervention. LLM-powered chatbots can handle multiple requests at once, deliver accurate responses, and also gather customer feedback. Chatbots help companies enhance customer service, increase efficiency, and build brand loyalty with systems that can be scaled according to their unique support needs and specifications.
  • Virtual Assistants: Virtual assistants with integrated LLM technology help organizations streamline and automate administrative tasks like scheduling and managing meetings, organizing daily to-do lists, setting reminders, and organizing emails. LLMs process data inputs and other contextual information to help employees stay organized, focused, and on-task.  
  • Content Generation & Summarization: Large language models help organizations generate high-quality, domain-specific content by analyzing input data, understanding context, and producing relevant text or code tailored to a company's specific needs. LLMs streamline the process of creating content and code, automate tasks like report generation and summarization, and facilitate personalized content creation to streamline operations and improve user engagement.
  • Language Translations: LLMs deliver high accuracy and efficiency in language translation by using complex neural network architectures and extensive multilingual data, which enables smooth global communication. LLMs excel in language translations because they are capable of understanding language nuances and contexts, including cultural complexities such as dialects, slang, idioms, and other elements that define a language. Subsequently, contextual translation capabilities within LLMs also power Conversation Intelligence (CI) tools, to help determine intents and motives behind customer interactions.
  • Data Classification & Search: LLMs are capable of retrieving and organizing information from extensive datasets. They interpret natural language and context to provide organizations with accurate, relevant and semantic search results, improving user experience and delivering precise results without strict adherence to specific keywords.
  • Sentiment Analysis: LLMs perform sentiment analysis to identify, analyze, and classify user sentiment in email, chat, and social media posts, and categorize conversations into positive, negative, and neutral sentiments. Sentiment analysis tools help organizations monitor customer feedback, identify trends, and promptly address issues to enhance customer experience and guide product development.

Top 10 Large Language Models (LLMs)

LivePerson / AI Studios / Observe.AI / Xyonix / Netomi / Gong / ChatGPT / DataRobot / Clarifai / Fujitsu Private GPT

WH Score
8.9
LivePerson
0reviews
Starting Price:N/A
LivePerson is an industry leading Conversational Cloud platform that leverages generative AI, conversational AI, and Large Language Models (LLMs) to power dynamic AI chatbots, analyze customer engagement and intent data, improve support agent performance, and enhance the overall enterprise customer ...
WH Score
7.9
NeuralDB Enterprise
0reviews
Starting Price:$0 per user / per month
NeuralDB Enterprise by ThirdAI is a comprehensive platform designed for generative search and retrieval tasks. The software offers a full-stack solution with a range of features aimed at improving the search experience for users. One of the key features of NeuralDB Enterprise is its focus on data re...
WH Score
7.9
Fujitsu Private GPT
0reviews
Starting Price:N/A
Fujitsu Private GPT is a Generative Pretrained Transformer (GPT) that provides organizations with fully secured and compliant Generative AI and Large Language Models (LLMs) that are trained exclusively on a company’s unique data and implemented within their data centers.
WH Score
7.9
Clarifai
0reviews
Starting Price:$0 per user / per month
Clarifai is a Large Language Model (LLM), Generative AI, and Computer Vision AI Lifecycle Platform designed for developers and engineering teams to seamlessly create and scale AI models and apps within an organization. Clarifai supports various vision, language, and audio AI models and provides the ...
WH Score
7.9
DataRobot
0reviews
Starting Price:N/A
DataRobot is a generative and predictive AI platform that helps enterprises build, implement, and optimize multi-cloud GenAI technology and Machine Learning (ML) models across the organization. DataRobot experts create personalized AI systems and roadmaps, including new AI deployments and integratio...
WH Score
7.9
ChatGPT
0reviews
Starting Price:$0 per user / per month
ChatGPT is an AI chatbot system that uses generative AI and Natural Language Processing (NLP) technologies to answer questions, generate code, create content, perform language translations, and facilitate chats that mimic human conversations. Users simply enter a question, request, or command into t...
WH Score
7.9
Gong
0reviews
Starting Price:N/A
Gong is a Revenue Intelligence Platform with centralized, AI-powered tools that enhance customer engagement, drive productivity, and improve forecast accuracy to increase revenue growth. Gong is a trusted leader in the Revenue Intelligence industry and supports over 4000 customers in achieving reven...
WH Score
7.9
Netomi
0reviews
Starting Price:N/A
Netomi is an AI Customer Experience platform that leverages conversational AI and generative AI technologies to help organizations provide personalized customer experiences and enhance omnichannel engagement. Netomi can automatically resolve 80% of common customer service questions and tasks, which ...
WH Score
7.9
Xyonix
0reviews
Starting Price:N/A
Xyonix is an Artificial Intelligence (AI) and Machine Learning (ML) firm that offers consulting services, data evaluations, and model development plans to help companies in a variety of industries innovate and improve business with AI. Xyonix has decades of AI experience spanning Natural Language Pr...
WH Score
7.9
Observe.AI
0reviews
Starting Price:N/A
Observe.AI is a Conversation Intelligence (CI) solution, powered by proprietary Contact Center Large Language Model (LLM) and Generative AI technologies, that helps organizations drive revenue, operate efficiently, and maintain compliance with every customer interaction. Observe.AI is tailored speci...
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