Going live with KPIs and turning those metrics into real results can be complex, confusing, and challenging. Fortunately, many of the issues have been encountered by others before, and practical solutions already exist.
This guide outlines field-tested advice on selecting and tackling common performance measurement problems you will encounter in a simple, structured way, including how to:
• Base your KPIs on the results you want
• Focus on securing stakeholder buy-in
• Make your meetings fact-driven
About the author: Bernie Smith coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way. Smith has worked with major organizations including UBS, Tesco Bank, RSA, and many others.
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