Creating a great customer experience for each person who reaches out to your customer support center is vital to developing a loyal and ravenous customer base for your business. In fact, according to Walker Information, Inc., “By 2020, customer experience will overtake price and as the key brand differentiator.”
This guide will unveil the most commonly hidden costs and masked fees for contact center software. If you know what to look for, and what questions to ask, you will be able to confidently choose a software solution to support your agents who are focusing on brand building through stellar customer experiences.
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