Read about the advantages and drawbacks of open source contact center software to see which technology will best suit customer service needs in your business.
Learn how you can teach your call-center staff perform in the call center, leverage contact center technology, and enjoy their call center work with these tips.
Learn everything you need to know about researching call center jobs, preparing for a successful interview, and landing the perfect remote call center job.
Learn more about the features and benefits of using an IVR phone system in your contact center and reduce overhead costs associated with using live agents.
Learn more about how businesses use call tracking software to improve their marketing and data collection efforts and convert more leads using contact centers.
Read this article to discover some new tips to improve your call center functionality and improve customer interactions with more consistency and ease.
Learn more about the roles of a contact center manager and what is required to ensure successfully managing a contact center by leveraging the right tools.
Learn more about how a contact center in healthcare can help transform patient handling by streamlining critical processes related to patient management.
Learn more about how businesses are using contact center reporting features to improve customer satisfaction and customer service in their contact centers.
Learn more about the key factors that go into choosing the best call recording software for your business, from service and sales to analytics and tracking.
