PagerDuty
PagerDuty
0 reviews
WH Score
7.9

Top PagerDuty Features

What are the Best PagerDuty Features?


Incident Management

  • Incident Notes
  • Incident Timeline
  • Incident Localization
  • Incident Routing
  • Incident Merging

Systems/Administrative

  • Knowledge Base
  • Administrator Management
  • Administrator Console
  • Segmentation/Grouping

Reporting & Analytics

  • Incident Reports
  • Incident Tracking
  • Audit Trail
  • Dashboard
  • Case/Ticket Analytics

Workflow Automation

  • Ticket Automation
  • Incident Automation
  • Conditional Logic

Help Desk Features

  • Ticket Creation
  • Ticket Assign
  • Ticket Tagging
  • Ticket Routing
  • Ticket Sharing

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)

Data Migration

  • Data Export

Project Management Features

  • Workflow Management
  • Escalation Management

Reminders/Alerts

  • Incident Alerts
  • Email Alerts

Drag-and-Drop Builders/Designers

  • Dashboard Builder
  • Workflow Builder

Third-Party Integrations

  • Salesforce
  • Jira
  • Zendesk
  • Freshdesk
  • Slack
  • GitHub
  • VMware
  • ServiceNow
  • Okta
  • AWS
  • Asana
  • Zapier
  • Atlassian
  • Splunk
  • Azure
  • Docker
  • Kubernetes
  • Gusto
  • DataDog
  • Zoom

Microsoft 365

  • Microsoft Teams

Google Workspace

  • Google Meet

Integration Options

  • APIs

Customizable Items

  • Custom Fields
  • Custom Templates

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)

After-Sales Service

  • Email Support
  • Forum
  • Customer Onboarding

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