Kore.ai

Kore.ai

0 reviews

WH Score

7.9

Top Kore.ai Features

What are the Best Kore.ai Features?

Chat/IM Management

Chatbots

Call Management & Administration

IVR
Voice Assistant

Drag-and-Drop Builders/Designers

Conversation Flow Builder
Chatbot Builder

Language & Speech

Speech Recognition
Multilingual Interface
Transcriptions
Speech Coaching

Conversational AI

Contextual Interactions
Bot Training
Intent Discovery

Reporting & Analytics

KPI Tracking
A/B Testing
Dashboard
Sentiment Analysis
Behavioral Analytics
Conversation Analytics
Bot Analytics
Data Analytics
Engagement Analytics
Agent Analytics

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Large Language Models (LLMs)

Collaboration Tools

Virtual Assistant

Customer Management

Complaint/Feedback Management

Customizable Items

Custom Reports

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Third-Party Integrations

Salesforce
Facebook
X
Zendesk
Box
ServiceNow
Atlassian
Active Directory
LivePerson
LiveWorld
Amazon Alexa
LINE
Skype
Telegram
Trello

Integration Options

APIs
SDKs

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)

Cybersecurity Features

Encryption

Systems/Administrative

Knowledge Base
Agent Management
Agent Console
Multi-Tenant Deployment
Low-Code/No-Code Development

Sync/Refresh

Contact Sync

After-Sales Service

Email Support
Chat Support

Course Management

Course Library

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